Priyanka Banik

• Conduct thorough KYC reviews and assessments on new and existing clients,
ensuring compliance with internal policies and external regulations.
• Analyze customer data, transaction patterns, and documentation to identify and
escalate potential risks or suspicious activities.
• Perform Enhanced Due Diligence (EDD) on high-risk clients, including detailed
investigations and comprehensive reporting.
• Maintain up-to-date records of customer interactions and KYC processes in
compliance with regulatory standards.
• Collaborate with internal teams, including compliance, legal, and operations, to
support effective risk management.
• Utilize industry-standard KYC tools and databases for efficient data retrieval and
analysis.

• oversee daily operations of the bank, ensuring all processes are executed efficiently
and in compliance with regulatory standards.
• Serve as the first point of contact for customers, handling inquiries, complaints and
requests professionally and courteously.
• Provided exceptional customer service by addressing customer concerns and
explaining banking procedures and policies.
• oversee the bank's compliance with all applicable regulations, including AmL, KYC,
and data protection requirements.
• Conducted regular audits and compliance checks to ensure adherence to
regulatory requirements and internal policies.

• Resolve complex and escalated customer issues, working closely with
cross-functional teams to provide timely and effective solutions.
• Processed daily transactions including deposits, withdrawals, payments and
account transfers for high volumes of customers.
• Assisted in developing and implementing strategies to improve customer service
processes and drive customer satisfaction.