Priyanka Bedre
Bangalore
Summary
Diligent Communications Manager with 11-year progressive career across both technical communication. Offering excellent management and organizational skills to coordinate multiple, concurrent projects. Articulate writer with talent for creating engaging content.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Senior Technical Communication Manager
Schneider Electric
Bangalore
8 2021 - Current
- Proficient in leading and managing diverse technical writers and cross-functional teams.
- Skilled in resource allocation, cross-functional communication, and overseeing content production.
- Oversaw the creation of technical and promotional videos, Reels, Catalogues, product displays, user guides, and instruction sheets.
- Analyzed data from various sources to improve marketing strategies, leading to 100% asset readiness for product launch.
- Developed comprehensive project plans that effectively tracked progress, risks, dependencies, and milestones.
- Reduced project delivery times by 15% with effective resource allocation and prioritization strategies.
- Managed change requests effectively, ensuring minimal disruption to project schedules and budgets while accommodating evolving business needs.
- Mentored junior team members in technical expertise areas, fostering an environment of continuous learning and growth within the team.
Technical Writer
McAfee
Bangalore
12.2018 - 07.2021
- Mentored junior technical writers, providing guidance on best practices and fostering professional development within the team.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.
- Reduced customer support inquiries by 15% by producing easy-to-understand troubleshooting guides and FAQs for end users.
- Earned a reputation for consistently delivering high-quality work within tight deadlines, resulting in increased responsibility and leadership opportunities.
- Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
- Organized regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements.
- Created detailed system documentation on incorporating Enterprise API.
Technical Writer
McAfee
Bangalore
12.2018 - 07.2021
- Mentored junior technical writers, providing guidance on best practices and fostering professional development within the team.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.
- Reduced customer support inquiries by 15% by producing easy-to-understand troubleshooting guides and FAQs for end users.
- Earned a reputation for consistently delivering high-quality work within tight deadlines, resulting in increased responsibility and leadership opportunities.
- Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
- Organized regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements.
- Reduced customer support inquiries by 15% by producing easy-to-understand troubleshooting guides and FAQs for end users.
Senior Technical Writer
Avaya
Pune
08.2017 - 10.2018
- Mentored 3 junior technical writers, providing guidance on best practices and fostering professional development within the team.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.
- Received recognition from company leadership for excellence in presenting NFC concept in documentation.
- Managed complete portfolio of documentation for Avaya J100 Series.
Technical Writer
Wipro
Pune
08.2015 - 08.2017
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
- Collaborated with software developers to gain a deep understanding of product features for accurate documentation.
- Gathered technical data from engineering teams to produce accurate specification documents.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Managed to complete migration of 1000 Pages document to DITA based writing using Oxygen XML tool.
- Involved in developing automated tool for document migration from PDF to XML.
Ebook Developer
Jumpbyte
Surat
03.2014 - 03.2015
- Created 1000 pages of ebooks for Pearson and Scholastic.
- Extensively used HTML and CSS to develop these ebooks without any defined authoring tools.
- Reduced development time by creating reusable code libraries for future projects.
- Created proofs of concept for innovative new solutions.
Education
Bachelor of Engineering - Information Technology
Kalpataru Institute of Technology
Tiptur 09.2009 - 06.2013
Skills
Technical Communication
Program Management
Team Leadership
Problem-solving aptitude
Continuous Improvement
Goal Setting
Budget Management
Stakeholder Communication
Customer Focus
Cross-functional team management
Project Planning
Performance Analysis
Quality Assurance
Certification
Learning Rest API, LinkedIn, 2021
Portfolio
https://sites.google.com/view/priyankabedre/home
Awards
- Act like Owner, Schneider Electric, 2023
- Best Speaker award - Docathon, Avaya, 2018
- Best Performance, Wipro, 2016
Timeline
Technical Writer
McAfee
12.2018 - 07.2021
Technical Writer
McAfee
12.2018 - 07.2021
Senior Technical Writer
Avaya
08.2017 - 10.2018
Technical Writer
Wipro
08.2015 - 08.2017
Ebook Developer
Jumpbyte
03.2014 - 03.2015
Bachelor of Engineering - Information Technology
Kalpataru Institute of Technology
09.2009 - 06.2013
Senior Technical Communication Manager
Schneider Electric
8 2021 - Current