Priyanka B G

Work History

Coorg International Madikeri

Kodagu

02.2018 - 03.2019

Accompanied sales team on sales call to potential clients to assist in development of the account.
Building and strengthening relationships with existing and new customers to enable future bookings. Activities include sales calls,FAM trips,trade shows,etc.,
Worked closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
Executed and supported the operational aspects of business booked (eg CVGR generating proposal,Corporate rate application letter,writing contract,customer correspondence).

RadissonBluPlazaHotel,Mysore.

Mysore

09.2015 - 01.2016

Coordinated Sale and planning for wedding parties and events.
Participated in sales calls with member of sales team to acquire new business and/or close on business.
Updated action plans and financial objectives quarterly.
Catered the client on their event requirements, including menu set up their details, concern and logistic requirements.
Coordinated event requirements with hotel departments auch as kitchen,audio visual group,facility,maintenance etc.,
Supervise team in function preparation.
Monitor and handle inquiry calls and provide client proposals.
Daily sales call,solicit and obtain new accounts as well as maintain existing clients.
Conducted sales calls and arranged site inspection trips to hotels by corporate clients.
Establish and maintain strong client relation on an ongoing basis.
Preparing business proposal,contract and event order. Simultaneously promote carlson loyalty programme.

RadissonBluPlazaHotel,Mysore

Mysore

04.2014 - 08.2015

Exceeded goals through effective task prioritization and great work ethic.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Developed team communications and information for meetings.
Improved operations through consistent hard work and dedication.
Onboarded new temps by entering employee information into systems.
Prepared variety of different written communications, reports and documents.
Managed and improved customer service functions for reception and lounge areas.
Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Surveyed guests to check for areas in need of improvement.
Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
Coached and developed associates to improve soft skills and recovery techniques.
Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Fortune JP Palace, Member ITC’s Hotel Group

Mysore

11.2012 - 03.2014

Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Enhanced response and resolution systems to meet changing demands.
Managed and improved customer service functions for reception and lounge areas.
Checked documentation and corrected issues in prompt fashion.
Surveyed guests to check for areas in need of improvement.
Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
Coached and developed associates to improve soft skills and recovery techniques.
Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.