Priyanka Bhardwaj
Senior Team Member
Gurgaon
Summary
Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated to learn, grow and excel in organization. Offering excellent communication skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Team Member (Corporate Accounts Payable)
Bank of America ( Ba Continuum India Pvt Ltd)
Gurgaon
10.2021 - Current
- Manage BAU activities and ensure that all service level agreements (SLAs) with internal clients are met.
- Perform governance routines related to the process including monthly dashboard, productivity trackers.
- Ensure quality of work meets the department standards by establishing quality control checks into the processes.
- Actively contribute towards process initiatives, suggestions and highlight risks/control gaps.
- Maintain process documents like SOP/procedure, QA.
- Team Player and help in members in day to day coordination/support.
- Reviewing employee/vendor expense claims in vendor setups in systems for US and international regions.
- Validation of vendor invoices to ensure compliance with Bank's policies before payment to vendor.
Team Member (Payment Research)
Bank of America (Ba Continuum India Pvt Ltd)
Gurgaon
02.2019 - 10.2021
- Researching the payments using the various applications and remediates the payment error as per customer request.
- Credit the applicable interest charges related to payment and correct the payment history by removing the delinquency, governed by Regulation Z, Truth in lending act.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Participation in lob discussions for risk associated in the process.
- Reduce costs and creste customer satisfaction by providing analytical skills.
- Drafting fee form letters.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Bachelor of Commerce (Honours) - Accounting, Business, Economics, Marketing
Kalindi College (University of Delhi)
New Delhi 05.2013 - 05.2016
Post Graduate Diploma in International Business - Accounting, Economics, Financial Management
Indira Gandhi National Open University
New Delhi 04.2017 - 04.2018
Skills
Microsoft Excel
Ms Powerpoint
Team Player
Adaptability, Quick Learner,
Process Improvement
Communication Skills, Creative Thinking
Accomplishments
- Received various recognitions (Bronze,silver awards) for contribution in the process improvement.
- Appreciations from US partners for discussing ideas regarding risk associated and increasing efficiency in the process.
- Obtained 73rd rank with 83.06 percentile in All India Commerce and Management Talent Search Examination conducted by Indian Commerce Association.
- Received badges on risk management and business acumen trainings from GT&O (online learning university of Bank of America).
- Appreciations for active participation in employee networks of Bank of America and in volunteer events.
- Participation in various huddles at the organization level (Hosting and organizing events).
Certification
MIS Professional
Timeline
Senior Team Member (Corporate Accounts Payable)
Bank of America ( Ba Continuum India Pvt Ltd)
10.2021 - Current
Business Analysis Foundations
07-2020
Team Member (Payment Research)
Bank of America (Ba Continuum India Pvt Ltd)
02.2019 - 10.2021
Post Graduate Diploma in International Business - Accounting, Economics, Financial Management
Indira Gandhi National Open University
04.2017 - 04.2018
MIS Professional
12-2016
Bachelor of Commerce (Honours) - Accounting, Business, Economics, Marketing
Kalindi College (University of Delhi)
05.2013 - 05.2016