Priyanka Bhatia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Relationship Officer
Cloudnine Hospital
2021.11 - 2023.03
- Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
- Increased customer loyalty through the development of personalized relationships with clients.
- Trained new personnel regarding company operations, policies and services.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
Admission Counsellor
Bella Mente Pre School
2017.03 - 2017.09
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Executive- Sales & Marketing
Shalby Hospitals - Multi Speciality Hospital
2016.09 - 2017.03
- Worked as Executive- Sales & Marketing
- Handled Schools and Corporate tie ups
- Handled Cosmetic Dept and Home Care Services
- Organized Health Awareness Programs in Corporates, Schools and Societies
- Negotiated contracts skillfully, securing favorable terms for the organization.
- Organized promotional events and interacted with community to increase sales volume.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Administrative Coordinator
Cosmos Castle International School
2014.08 - 2015.06
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Organized and updated databases, records and other information resources.
PR- Executive
Shalom Group Of Schools
2014.01 - 2014.05
- Handled Admission enquiries
- Handled recruitments
- Created Teachers Handbook which contains all guidelines to be followed by the teachers in school
- Worked on the Appraisal Forms for the teachers as a reward for their good deeds in the school.
- Passionate about learning and committed to continual improvement.
Executive- Sales and Marketing
Fortis Hospital
2013.06 - 2013.10
- Worked as Executive- Sales and Marketing from June, 2013 onwards
- I got recruited directly through Campus Selection
- I have been taking care of few areas of South Delhi wherein I meet the Cardiologists & the General Physicians for Patient Referrals
- Organized various Camps, CME'S, RD'S for the doctors
- Anchored a program 'Fortis Idol' at Fortis Escorts, Okhla.
Education
M.B.A, J.G.B.S -
O.P. Jindal Global University, 2013
BBA, Raisoni College, Nagpur -
RTMNU, Nagpur university, 2011
Higher Secondary, Lady Amritabai Daga College, Nagpur -
Maharashtra State-board, Nagpur, 2008
Senior Secondary, Kailashpat Singhania High School -
C.B.S.E, 2006
Skills
- Public Speaking
- Cross-Functional Collaboration
- Deadline-oriented
- Adherence to high customer service standards
- Customer Relationship Management
- Administrative Support
- Problem-Solving
- Teamwork and Collaboration
Internship And Projects
- Internship: Report on Delivery Schedule, Jindal Steel and Power Limited, Raigarh, Worked on the customer orders and logistics of Plate Mill. The objective was to study as to how orders are received and then processed further, quality of the products, raw materials supply, delays in orders if any and how to overcome them
- Dissertation on Market Feasibility of P-Cards (Professional Cards), 2011, A potential measure which has parameters like Intelligence Quotient Emotional Quotient, Relationship Quotient, and Educational Qualifications. It has the potential to aid the corporate in attracting the right employees for their organizations. It enables the individual in self-assessment and enables them to choose the right company
- Immersion Program at Naveen Jindal School of Management (NJSOM) to UT Dallas, Texas, US, Attended lectures of various domains: Marketing, SCM, Finance and career development. Industrial visits encompassed the following firms: Mary Kay, J.P Morgan, Texas Instruments, Federal Reserve Bank (Texas) and Parkland Hospital
- Market Research and Brand campaign., Carried out a research on Factors affecting the purchasing behavior for laptops in India, 2011. Carried out a brand campaign on The Body Shop in JGBS, 2011. Created a conceptualized store for a potential brand known as 'Villa Fabiana', 2013. The store included home furnishing items. The purpose was to create a magnificent ambience to help people transform their tastes about homes. The purpose was markedly satisfied as we were rated best in class performance.
Achievements And Awards
- Academics, Best Student Award 2011, Raisoni College, Nagpur
- Awarded the best marketing paper on Professional Cards at a National Conference-ASPIRE, 2011
- Presented a paper at a National Conference-ASPIRE, 2012 on International Development
- Placement Coordinator at JGBS,2011-2013
- Anchored 'Fortis Idol' event at Fortis Escorts Heart Institute, Okhla, New Delhi, 2013
- Head of a Talent show-SAPIEN 2011 at JGBS, Selected as the Student Representative of the college,2010
- President of the Toastmasters Club (a public-speaking club),2010-2011
- Chief-Editor of the college magazine-AXIS,2011
- Team-learning Organized marketing events at Raisoni college,2009-2011
- Worked in the field of Customer Relations in Andes and Company as a CRM to maintain the existing customers and attract the new customers. This was a students owned café in campus at Jindal College
- Created an IMC campaign for Fastrack, 2012
Personal Information
- Age: 33 years
- Gender: Female
Timeline
Customer Relationship Officer
Cloudnine Hospital
2021.11 - 2023.03
Admission Counsellor
Bella Mente Pre School
2017.03 - 2017.09
Executive- Sales & Marketing
Shalby Hospitals - Multi Speciality Hospital
2016.09 - 2017.03
Administrative Coordinator
Cosmos Castle International School
2014.08 - 2015.06
PR- Executive
Shalom Group Of Schools
2014.01 - 2014.05
Executive- Sales and Marketing
Fortis Hospital
2013.06 - 2013.10
M.B.A, J.G.B.S -
O.P. Jindal Global University, 2013
BBA, Raisoni College, Nagpur -
RTMNU, Nagpur university, 2011
Higher Secondary, Lady Amritabai Daga College, Nagpur -
Maharashtra State-board, Nagpur, 2008
Senior Secondary, Kailashpat Singhania High School -
C.B.S.E, 2006
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