PRIYANKA BHATIA

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in healthcare and admission counsellor roles with high-volume customer demands.

• Age: 34 years
• Gender: Female

Leadership skills Placement Coordinator at JGBS, 2011-2013 Anchored 'Fortis Idol' event at Fortis Escorts Heart Institute, Okhla, New Delhi, 2013 Head of a Talent show-SAPIEN 2011 at JGBS Selected as the Student Representative of the college, 2010 President of the Toastmasters Club (a public-speaking club), 2010-2011 Chief-Editor of the college magazine-AXIS, 2011 Team-learning Organized marketing events at Raisoni college, 2009-2011 Worked in the field of Customer Relations in Andes and Company on CRM to maintain the existing customers and to attract the new customers. This was a students owned café in campus at Jindal College Created an IMC campaign for Fastrack, 2012 Social A member of the Youth for Humans Club

• Best Student Award 2011, Raisoni College, Nagpur
• Awarded the best marketing paper on Professional Cards at a National Conference-ASPIRE, 2011 Presented a paper at a National Conference-ASPIRE, 2012 on International Development
• Awarded the best presentation on Humanity at AAVISHKAR ,a university event, 2011
• Won in an ad-making conquest,2010
• Placement Coordinator at JGBS,2011-2013
• Anchored ‘Fortis Idol’ event at Fortis Escorts Heart Institute, Okhla, New Delhi, 2013
• Head of a Talent show-SAPIEN 2011 at JGBS Selected as the Student Representative of the college,2010
• President of the Toastmasters Club (a public-speaking club),2010-2011
• Chief-Editor of the college magazine-AXIS,2011
• Team-learning Organized marketing events at Raisoni college,2009-2011
• Worked in the field of Customer Relations in Andes and Company on CRM to maintain the existing customers and to attract the new customers. This was a students owned café in campus at Jindal College
• Created an IMC campaign for Fastrack, 2012

• Internship: Report on Delivery Schedule (Jindal Steel and Power Limited, Raigarh) Worked on the customer orders and logistics of Plate Mill The objective was to study as to how orders are received and then processed further, quality of the products, raw materials supply, delays in orders if any and how to overcome them
• Dissertation on Market Feasibility of P-Cards (Professional Cards), 2011 A potential measure which has parameters like Intelligence Quotient Emotional Quotient, Relationship Quotient, and EducationalQualifications It has the potential to aid the corporate in attracting the right employees for their organizations It enables the individual in self-assessment and enables them to choose the right company
• Immersion Program at Naveen Jindal School of Management (NJSOM) to UT Dallas, Texas, US Attended lectures of various domains: Marketing, SCM, Finance and career development Industrial visits encompassed the following firms: Mary Kay, J.P Morgan, Texas Instruments, Federal Reserve Bank (Texas) and Parkland Hospital
• Market Research and Brand campaign- Carried out a research on Factors affecting the purchasing behavior for laptops in India, 2011 Carried out a brand campaign on The Body Shop in JGBS,2011
• Created a conceptualized store for a potential brand known as ‘Villa Fabiana’, 2013 The store included home furnishing items. The purpose was to create a magnificent ambience to help people transform their tastes about homes. The purpose was markedly satisfied as we were rated best in class performance