Priyanka Bhatkar
Mumbai
Summary
- A Manager with over 10+ years of experience in: ~ Team Management ~Process Management
- Analytical and quality-oriented professional with an eye for detail.
- Proficient in Training and Managing of Credit Card Selling Direct Sales Agencies for West region.
- Providing Product Training and Evaluation of Direct Sales Agencies Staff. With Guidance and Mentoring on the nuances of selling credit cards; to different segments of customers based on their needs and spend behaviour.
- Ability to co-ordinate with different teams in the organisation and to provide unique solutions.
- Possess excellent interpersonal, communication and organizational skills in Agency Management, team management and customer relationship management.
- Expert at managing & leading teams for running successful sales process and experience of developing procedures & service standards for business excellence.
Overview
11
11
years of professional experience
Work History
Manager - Branch Channel for Affluent Credit Cards| General Insurance| Liability Products
Axis Bank Ltd
Mumbai
12.2023 - Current
- Leading a spectrum of premium credit cards - General insurance and liability products in Mumbai region
- Managing credit card business through branch banking channel and handling team of 10 sales executives and cluster of 35 branches
- Hiring, managing and coaching a sales team, including training, goal setting and evaluation
- Maintaining the productivity of the team, cost of acquisition, publishing MIS regularly with channel partners
- Visiting branches and attending the meetings for business expansion
- Tracking the daily calling data points, opportunity vs conversion
- Empowering the team with process and product knowledge
- Arranging training for team for skill development
- Reviewing the business productivity and maintain the record of FTD as well as MTD business sourced by the team
- Data management, distribution and tracking the calls
- Ensuring the sourcing is happening according to the policy guidelines
- Conduct corporate activities for bulk business
- Adhering and ensuring internal policy and compliance, ensuring the quality sourcing for better approval rate
- Managing portfolio for ensuring card activation and other revenue generation X sell products
- Ensuring the team is earning the incentives
- Handling sales queries and complaints from the branches and channel partners
- Responsible for recruitment and management of Field Sales Executives for Branches
- Handling products: Premium Credit Cards, General Insurance, Payment Protection Plan, Premium Saving Accounts, Fixed Deposits
- Achievements: 'Achieved Domestic Contest of General Insurance in March-2024'
Business Development Manager - TPS Channel: Credit Cards
Standard Chartered Bank
Mumbai
02.2015 - 12.2023
- Managing and driving business through TPS (Third Party Sales Agencies) Channel for Credit Cards
- Responsible for Sales, Service and Audit/compliance for sourcing Credit cards through TPS
- Training of TPS Staff for credit cards Product
- Training and refresher Trainings of TPS staff for Product Features, Calling Script, CPV script, Code of conducts, Do's and Don'ts of sourcing etc
- Reviewing TPS personnel files and Training assessment sheets and coordinating with Sales Governance teams for generating Sales IDs of TPS staff
- Sampling CPV recordings of customer and to review the adherence and compliance of the same as per the CPV script
- Coordinating with TPS Staff for Aadhar Authentication, VKYC and e-sign
- Managing Inventory in Real Time onboarding application of customers for credit cards from Login to Setups
- Coordinating with verification, documentation, and Credit teams for successful Digital on boarding of customers for Credit cards product
- Conducting Self Assurance checks of TPS staff, systems, and demarcated work areas at the start of every month
- Coordinating with Assurance and Governance teams for Monthly, Quarterly, and annual Audit/Compliance checks
- To scrub data for DND/NDNC, twice every week and ensure compliance of the same at channel end
- To conduct SRM (Sales Review meeting) once in a month of TPS owner along with senior management and governance teams
- To share analysis and sourcing trends of TPS sourcing on the lines of Approval rates, surrogate mix, sourcing mix, decline share segments etc on weekly basis
- To ensure Zero FPD (First Payment Default) of customers for CC and sharing Feedbacks of the same on SRMs
- To investigate & action upon customer complaints and to ensure satisfied resolution for complaint
- Coordinating with RTO teams to ensure every card is delivered to the end customer CONFIDENTIAL
- Coordinating with TPS and collection teams for collection of Card outstanding as per collection buckets
- Projects Handled: TPS Onboarding for Credit Cards of Standard Chartered Bank
- Managing Third Party Sales Agencies (TPS) On boarding for Mumbai Region for Credit Cards
- Coordinating with IT teams in setting up systems and processes which are inline as per SCB Audit and governance guidelines
- Coordinating with PWC(PricewaterhouseCoopers)for Third party Sales Assessments Questionnaires
- Coordinating with Assurance and Governance teams to on-board TPS as per the SCB audit requirements
- To Review and Validate TPS company policies such as Business Continuity, Business Impact Analysis, Information security Policy, Asset Management policy, HR policy, Access Control policy, Physical Control Policy etc
- To Interview TPS owner and collect information regarding their Workspace
- Make them understand the scope of services required by the bank and steps to be taken for Data security, Data leakage prevention, Physical security, and risk management
- Achievements: 1
- Certificate of Excellence awarded in Recognition for the contribution made to the ThirdParty Sales & referrers GIA November-December 2017 2
- Stars of CCPL Outperform to Outshine awarded for Outstanding Performance July-2023
Assistant Manager-CCPL department
Standard Chartered Finance Limited
Mumbai
12.2013 - 01.2015
- Handled 7 branches in Mumbai for sourcing credit cards, personnel loan and saving accounts
- Optimizing approval rates across all surrogates with utmost focus on quality of sourcing
- Generating leads for CCPL and co-ordinating with field team for closure
- Responsible for Sales and Service of Credit cards across Branches
- Driving Sales volume with adherence to Sourcing Policies, Audit and Compliance guidelines
Education
Post Graduate Diploma (PGDHRM-DLP) - Human Resource Management
Welingkar's Institute
01.2014
B.Sc. - Computer Science
Navnirman College
01.2011
H.S.C. - Science
Gogate Jogalekar College
01.2008
S.S.C. -
New English School Jaitapur
01.2006
Skills
- Performance Management
- Workforce Management
- Business Development
- Strategic Planning
- Staff Development
- Staff Training and Development
- Cross-Functional Teamwork
- Team Leadership
- Sales management
- Lead Generation
Languages
English
Advanced
C1
Timeline
Manager - Branch Channel for Affluent Credit Cards| General Insurance| Liability Products
Axis Bank Ltd
12.2023 - Current
Business Development Manager - TPS Channel: Credit Cards
Standard Chartered Bank
02.2015 - 12.2023
Assistant Manager-CCPL department
Standard Chartered Finance Limited
12.2013 - 01.2015
Post Graduate Diploma (PGDHRM-DLP) - Human Resource Management
Welingkar's Institute
B.Sc. - Computer Science
Navnirman College
H.S.C. - Science
Gogate Jogalekar College
S.S.C. -
New English School Jaitapur
Personal Information
- Date of Birth: 06/14/90
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 06/14/90
- Marital Status: Married
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