Priyanka Bhatkar
Banking
Mumbai
Summary
Banking and payment professional with 12+ years of experience in premium and commercial credit cards, corporate payment solutions, and client engagement across leading private sector banks including HDFC Bank, Axis Bank and Standard Chartered Bank. Proven expertise in managing large corporate relationships, driving business growth, and collaborating with cross functional team to deliver customized payment solutions. Strong exposure to stakeholder management, compliance, and ecosystem coordination. Keen to transition into strategic partnership and policy-driven roles within the payment domain.
Overview
12
12
years of professional experience
3
3
Language
Work History
Manager – Large Market, Commercial Payment Solutions
HDFC Bank Ltd
05.2025 - Current
- Manage acquisition and engagement of large corporates and SME clients for commercial credit card and payment solutions
- Drive business growth by identifying opportunities and customizing client-specific payment programs
- Lead end-to-end client lifecycle from requirement gathering to onboarding and activation
- Coordinate with internal teams (Credit, Operations, Risk, Compliance) to deliver structured solutions
- Achieve monthly and quarterly business acquisition and revenue targets
- Conduct strategic client discussions and solution presentations with senior stakeholders
- Promote value added payment solutions including AP/AR automation and payment gateway integration
- Ensure adherence to regulatory and compliance frameworks
- Key Achievements:
- Acquired 50+ corporates with incremental spends of INR 2.5Cr+, achieving 25% existing portfolio growth
- Consistently delivered 120%+ of business targets
- Recognized at Pan-India level for performance, client acquisition and service excellence
Manager – Affluent Credit Cards (Branch Channel)
Axis Bank Ltd
12.2023 - 04.2025
- Managed premium credit card portfolio and drove acquisition through branch and channel partnership
- Led and mentored a team of 10 across 35 branches improving productivity and conversion
- Coordinated with internal stakeholder to ensure seamless onboarding and client servicing
- Drove team productivity, training, MIS reporting, and compliance adherence
- Conducted corporate engagements and campaigns for bulk business
- Adhered and ensured internal policy, compliance, and the quality sourcing for better approval rate
- Oversaw sales and cross-selling of insurance, liability products, and ensured card activation
- Handled sales queries and complaints from the branches and channel partners
- Managed portfolio of financial products including Credit Cards, General Insurance, Premium Savings Accounts, and Fixed Deposits
- Key Achievements:
- Achieved Domestic Contest award for General Insurance in March 2024
Business Development Manager – Credit Cards (TPS Channel)
Standard Chartered Bank
02.2015 - 12.2023
- Managed Third Party Sales ecosystem for credit card acquisition and onboarding
- Successfully developed and managed third-party sales ecosystem across Mumbai for significant business growth from ground up to 2000+ cards per month
- Oversaw compliance, governance and audit processes across channel partners
- Trained 10+ stakeholders and 200+ staff on product, compliance, and onboarding processes
- Conducted training and refresher sessions of TPS staff for Product Features, Calling Script, CPV script, Code of conducts, Do’s, and Don’ts of sourcing etc.
- Supported large scale clients acquisition initiatives and corporate engagement for business
- Coordinated with internal teams for digital onboarding, KYC, and approvals
- Managed inventory in real time onboarding application of customers from Login to Setups
- Coordinated with verification, documentation, and credit teams for successful digital onboarding
- Coordinated with Assurance and Governance teams for monthly, quarterly, and annual Audit/Compliance checks and new TPS onboarding
- Ensured zero First Payment Defaults and high audit compliance
- To investigate and action upon customer complaints and to ensure satisfied resolution for complaints
- Coordinated with TPS and collection teams for collection of Card outstanding as per collection buckets.
- Coordinated with PWC(PricewaterhouseCoopers) for Third party Sales Assessments Questionnaires
- Key Achievements:
- Awarded Certificate of Excellence (2017) and Stars of CCPL (2023)
- Built and scaled credit card acquisition business from ground up to 2000+ cards per month, drove significant portfolio growth
Assistant Manager – CCPL
Standard Chartered Finance Limited
12.2013 - 01.2015
- Managed multi branch sourcing for credit cards and retail banking products
- Optimized approval rates and ensured quality sourcing.
- Generated leads and coordinated with field team for closure
- Ensured compliance with sourcing policies and audit guidelines
Education
PGDHRM - HR Management
Welingkar Institute
Mumbai01.2014
B.Sc. - Computer Science
Mumbai University
Mumbai01.2011
HSC - Science
Mumbai University
Mumbai01.2008
SSC - undefined
Kolhapur Board
01.2006
Skills
Payment and Commercial cards
Corporate Client Engagement
Business Development and Market Expansion
Stakeholder and Relationship Management
Solutioning and Client Presentations
Cross Functional Coordination (Risk, Ops, Compliance)
Regulatory and Compliance Awareness (RBI Guidelines)
Team Leadership and Channel Management
Additional Information
Date of Birth: 14 June 1990
Timeline
Manager – Large Market, Commercial Payment Solutions
HDFC Bank Ltd
05.2025 - Current
Manager – Affluent Credit Cards (Branch Channel)
Axis Bank Ltd
12.2023 - 04.2025
Business Development Manager – Credit Cards (TPS Channel)
Standard Chartered Bank
02.2015 - 12.2023
Assistant Manager – CCPL
Standard Chartered Finance Limited
12.2013 - 01.2015
PGDHRM - HR Management
Welingkar Institute
B.Sc. - Computer Science
Mumbai University
HSC - Science
Mumbai University
SSC - undefined
Kolhapur Board