Priyanka Bhatt
Chennai
Summary
Hardworking and motivated Professional with 11 years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Manager
Axis Bank
Chennai
03.2023 - 04.2024
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- · Regular monitoring and tracking regulatory compliance metrics and providing regular reports to senior management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Identified opportunities for cost reduction and savings initiatives.
Assistant Manager
CitiBank
Chennai
12.2016 - 02.2023
- Handled and resolved customer queries and complaints over various channels like Phone/e-mail and chat platform within established service level agreements (SLAs).
- Providing customers with information on various banking products and services. Cross-selling different banking products to customers over the phone. Identifying and converting the opportunities for cross-selling
- Utilized operational departments within the bank to expedite and resolve issues efficiently.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Senior Associate
Cognizant Technology Solutions
Chennai
08.2013 - 10.2016
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Ensured that proper follow up was completed after each interaction with a customer.
- Adhered to HIPAA regulations when handling confidential patient information.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Facilitated communication between patients, staff members, and third party payers.
- Trained and audited data’s of junior associates, identified knowledge gaps, and recommended changes to prevent future mistakes and improve performance.
AR Caller
Dell International services
Chennnai
02.2012 - 07.2013
- Identified and documented financial hardship cases in accordance with company policy.
- Regular calling to delinquent accounts to collect past due balances.
- Reviewed customer credit histories in order to determine appropriate action plan.
- Corresponded with customers via email or phone regarding billing inquiries or disputes.
- Monitored daily performance metrics such as call volume, conversion rates.
- Performed monthly reviews of aging reports for assigned accounts.
- Participated in team meetings to discuss best practices for AR calling strategies.
- Collaborated with team members to achieve monthly collection targets.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Analyzed financial data to assess debtor's ability to repay debts.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Ensured compliance with federal, state, and local regulations in collections activities.
Education
Master of IT - Computer Science And Technology
SRM
Chennai, India07-2011
Skills
- Strategic Planning
- Workforce Management
- Operations Management
- Key Performance Indicators
- Cross-Functional Teamwork
- Performance Evaluations
- Customer Relationship Management (CRM)
- Lead Generation
- Staff Training and Development
- Complex Problem-Solving
- Schedule Management
Timeline
Manager
Axis Bank
03.2023 - 04.2024
Assistant Manager
CitiBank
12.2016 - 02.2023
Senior Associate
Cognizant Technology Solutions
08.2013 - 10.2016
AR Caller
Dell International services
02.2012 - 07.2013
Master of IT - Computer Science And Technology
SRM
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