Priyanka Bidari
Hyderabad
Summary
Highly motivated HR Generalist with a proven track record in providing exceptional employee support. Expertise in handling complex HR inquiries, conducting employee training, and resolving conflicts. Demonstrated ability to maintain confidentiality and adhere to HR policies.
Overview
11
11
years of professional experience
Work History
Senior Executive Officer
Wipro
Hyderabad
08.2019 - 06.2024
- Proactively addressed HR inquiries from Googlers regarding education reimbursements, travel insurance, and learning modules.
- Maintained strict confidentiality in handling sensitive employee information.
- Delivered comprehensive HR training sessions to onboarded staff members, promoting adherence to company policies and procedures.
- Demonstrated ability to effectively resolve employee conflicts and issues.
- Monitored performance metrics and delivered reports.
HR Analyst
Deloitte
Hyderabad
07.2016 - 02.2017
- Managed HR operations for Deloitte's internal employees in the UK through email communication.
- Collaborated with team members and Global HR Operations to foster strong working ties and enhance process efficiency and data quality
- Provided SAP query and data management support to the HR team
- Assisted in recruitment process by effectively conducting candidate screenings.
Senior Escalations Specialist
Amazon
Hyderabad
03.2015 - 07.2016
- Strong communication skills able to review accounts and address any escalated issues
- Strong problem solving and decision-making skills
- Reduce repeated complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Promoted as an SME within three months of joining which included process training for new trainees via phones and chats
- Moved as an Interim Team Lead for a period of three
- In process, preparing performance reports, providing feedback, conducting one on one session.
Academic Executive
NIIT Pvt Ltd
Hyderabad
06.2013 - 02.2014
- Coordinating with companies for campus placements
- Conducting workshops on mock interviews, group discussions for student placement
- Recruitment Coordinator for campus placements
- Counseling students and parents to choose the right course for their career.
Education
MBA (HR) -
Osmania University
07.2016
Bachelors in Chemical Engineering -
Chaitanya Bharathi Institute of Technology
06.2013
ICSE -
Hyderabad Public School
06.2004
Skills
- Microsoft Suite
- Google Suite
- SAP
- Sales force
- Customer service
- Problem-solving
- Conflict resolution
- Training and development
- Data analysis (for performance monitoring and reporting)
- Attention to detail (handling sensitive information)
Affiliations
- Avid reader of authors like Ruskin Bond, Roald Dahl, Sidney Sheldon.
- Solo traveler with a panache to explore the Himalayan towns.
Timeline
Senior Executive Officer
Wipro
08.2019 - 06.2024
HR Analyst
Deloitte
07.2016 - 02.2017
Senior Escalations Specialist
Amazon
03.2015 - 07.2016
Academic Executive
NIIT Pvt Ltd
06.2013 - 02.2014
MBA (HR) -
Osmania University
Bachelors in Chemical Engineering -
Chaitanya Bharathi Institute of Technology
ICSE -
Hyderabad Public School
Similar Profiles
Ankan BeraAnkan Bera
Application Architect at WiproApplication Architect at Wipro
Yogesh YadavYogesh Yadav
Senior Analyst at WiproSenior Analyst at Wipro
Vaishnavi GundojuVaishnavi Gundoju
Senior Associate at WiproSenior Associate at Wipro
Hari Kumar ModalaHari Kumar Modala
Lead Administrator- Asset and Configuration Management at WiproLead Administrator- Asset and Configuration Management at Wipro
Prakash GadhamsettyPrakash Gadhamsetty
Assistant Consultant at Tata consultancy services limitedAssistant Consultant at Tata consultancy services limited