Priyanka Bikam

(Program / Project / Release Manager /Agile Scrum Master)

• Lead complex programs and projects including BRM Upgrade, BAU delivery, Data Migration, and enterprise technology initiatives with full lifecycle ownership across planning, execution, and delivery.
• Driven Agile / Scrum execution by facilitating ceremonies, managing sprint cadence, removing blockers, improving team velocity, and ensuring delivery against roadmap with close monitoring with product owner and re-prioritising backlogs
• Oversee Release Management across multiple applications including deployment planning, GitHub branching/tagging, version control, go-live governance, and post-release validation.
• Conduct RAID calls (Risks, Assumptions, Issues, Dependencies) and CAB calls (Change Advisory Board) to ensure structured change control, risk mitigation, and stable production environments.
• Manage cross-functional coordination across Engineering, QA, Product, Business, Architecture, and PMO to ensure alignment, transparency, and on-time delivery.
• Build standardized playbooks for production fixes, data corrections, testing workflows, and release processes to increase delivery accuracy and reduce operational gaps.
• Own project/program governance, including scope management, milestone tracking, dependency mapping, risk identification, stakeholder reporting, and executive communication.
• Enable continuous improvement by optimizing processes, streamlining communication channels, and strengthening Agile maturity within teams.
• Mentor junior PMs and drive knowledge-sharing practices to uplift organizational delivery capability.

Clients: Eli Lilly, LIXIL, Kajaria, PepsiCo

Lead end-to-end experiential marketing and corporate event projects, managing client communication, creative development, budgeting, production, and on-ground execution. Handle multiple ongoing campaigns, coordinate with cross-functional teams, and deliver high-quality events and social media marketing initiatives.

• Primary client lead for major accounts; drive briefs, approvals, updates, and delivery quality.
• Manage multi-city events, brand activations, conferences, and experiential campaigns.
• Oversee production, fabrication, AV, digital teams, and vendor management.
• Execute social media campaigns — content planning, influencer coordination, performance tracking.
• Develop concepts, costings, timelines, and post-event reports with insights and ROI.
• Strengthen client relationships, supporting account growth and repeat business.

Maternity, Caregiving & Family Jewellery Initiative (2016–2019)

• Focused on pregnancy and early childcare.
• Managed the family initiative in quality diamond jewellery, working as a freelancer.
• Conducted exclusive exhibitions for HNI clients, handling marketing, client satisfaction, product presentation, and sales support.
• Performed market research, accounting, vendor coordination, and customer engagement activities.
• Completed Diamond Grading certification (GIA) prior to childbirth.

Started my career as a Diamond Grader Intern, trained in 4Cs evaluation (Cut, Color, Clarity, Carat), loupe examination, symmetry assessment, fluorescence analysis, stone plotting, and quality certification workflows. Later contributed to the family’s quality diamond jewellery initiative, managing HNI exhibitions, luxury client servicing, product curation, merchandising, marketing coordination, market research, vendor liaison, and accounting oversight. Successfully balanced these responsibilities alongside maternity and caregiving duties, demonstrating strong ownership, discipline, and multi-tasking.

• Managed HNI and industrial accounts for pigments, dyes, printing inks, and specialty chemical solutions.
• Drove client acquisition, relationship management, and retention, ensuring repeat business.
• Led product presentations, technical support, and order fulfilment with production and logistics teams.
• Negotiated pricing and delivery terms to maximize sales and profitability.
• Monitored market trends to support regional growth strategies and strengthen brand presence.