Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Affiliations
References
Timeline
Generic
Priyanka Chakraborty

Priyanka Chakraborty

Kolkata

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Managed Services Project Coordinator

British Telecom
Kolkata
05.2023 - Current
  • Support the delivery of BT Products to external customers, ensuring delivery dates are met and delivered right first time.
  • Pro-actively ensure that all required orders and dependencies are in line to ensure delivery will be successful and right first time on the customer agreed date.
  • Co-ordinate changes that arise during the implementation and delivery phases of the project.
  • Work with internal customers/stakeholders, undertaking the role of customer advocate to resolve any risks/issues that arise during the delivery.
  • Regularly provide progress updates to the Delivery Manager and other stakeholders, ensuring any issues impacting delivery are escalated in a timely manner.
  • Ensure that good practice is shared across the Service Transition Delivery Team.
  • Able to manage risks, issues & dependencies.
  • Able to monitor & control standard complexity projects.
  • Able to prepare kick-off template, templates for Kit and circuit ordering, able to book engineer visits and coordinate the same, request for kit orders, raise Purchase Orders, ensure bills are closed once the circuits are terminated.
  • Incident Management - Track system issues by raising incidents and set up calls at EOD to discuss the progress. Raise Problem Records for repetitive incidents.
  • Order Management - Track PO's and follow up with the supplier til the delivery is completed.
  • Tool management - Work with tools like Diplomat, Expedio, OneSiebel, Cost Monitoring Tool, Agent Desktop, COSMOSS, FastService, Ariba.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Assisted with the preparation of presentations for senior management meetings.
  • Organized team events to promote a positive work environment.
  • Provided technical support to staff members regarding software applications and hardware systems.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Enhanced performance through collaboration with diverse teams.
  • Researched and prepared reports required by management or governmental agencies.

Project Manager

Hirexa Solutions Pvt. Ltd.
10.2022 - 04.2023
  • Tracking technical aspects of EDL (Enterprise Data Lake) and initiating HostTo-Host implementation for NACH connections between Bandhan Bank and NPCI
  • Handling SPIRA, a PM Tool, for uploading project artifacts; uploading and tracking of Test Cases and Incidents; creating linking between BRD, FSD and Test Cases for each report individually
  • Map solution/deliverables to SLA for delivery
  • Keep track of timelines & deliverables with respect to the functional area
  • Participate in daily Sprint Call to discuss about the risk and issues and future deliverables
  • Organize calls with vendors at EOD to discuss about the open items
  • Following up with business users to provide UAT and production sign off for the reports after testing
  • Coordinate with Managed Service Team to track the open items pending since long to be closed
  • Participate in Steer-co meetings, prepare weekly managerial decks, prepare and share MOM.

Project Manager

Coreintegra Consulting Services Pvt. Ltd.
10.2020 - 09.2022
  • Understand the Project Requirement, Budget, and Scope of Work in coordination with Sales Team
  • Conduct Kick-Off Meetings for Project discussion regarding online and offline assessments with Customers and Stakeholders
  • Prepare project plan using Online Project Tracker (OPT) tool and ensure timely delivery of the project using Waterfall Project Management Approach as per the SOP
  • Co-ordinate with teams to ensure flawless project delivery maintaining SLA
  • Share weekly basis Project Progress Report with clients and internal stakeholders
  • Communicate with teams and stakeholders through MS Teams and Outlook
  • Closing project after obtaining Customer Satisfaction Index (CSI)
  • Maintaining proper documentation for project audits in SVN.
  • Drafted project construction schedule and updated as job progressed.
  • Identified project needs by reviewing project objectives and schedules.
  • Communicated with key stakeholders to determine project requirements and objectives.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Produced thorough, accurate and timely reports of project activities.

Technical Research Analyst

Globsyn 3rd-Life
05.2020 - 09.2020
  • Collect, process, and analyze a variety of datasets to help improve the decision-making and efficiency of a business
  • Image annotation, segregation and labelling of datasets
  • Text transcription.

Technical Assistant

Sanaka Educational trust Group of Institution
08.2019 - 04.2020

Education

B. Tech in Computer Science and Engineering -

Sanaka Educational Trust Group of Institutions

Class XII -

Bidhan Chandra Institution for Girls

Class X -

Amrita Vidyalayam

Skills

  • Project Coordination, Tracking and Delivery
  • Training Team Members
  • Client & Stakeholder Communication
  • Time Management & Team Management
  • PM Tools - Gantt Chart, SPIRA
  • Consulting
  • Project Support & Project Management
  • Contract Management
  • Scheduling and calendar management
  • Process Improvement & Best Practices Implementation
  • Event Coordination
  • Customer Service & Updating Stakeholders

References

https://www.linkedin.com/in/priyanka-chakraborty-37b68a141

Certification

  • ITIL V4 Foundation Certified from Axelos

Languages

English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Affiliations

My hobbies include cooking, painting, reading.

My strengths are i am highly motivative, a positive thinker and believe in Universal Law of Attraction.

My weakness is i trust people easily.

References

References available upon request.

Timeline

Managed Services Project Coordinator

British Telecom
05.2023 - Current

Project Manager

Hirexa Solutions Pvt. Ltd.
10.2022 - 04.2023

Project Manager

Coreintegra Consulting Services Pvt. Ltd.
10.2020 - 09.2022

Technical Research Analyst

Globsyn 3rd-Life
05.2020 - 09.2020

Technical Assistant

Sanaka Educational trust Group of Institution
08.2019 - 04.2020

B. Tech in Computer Science and Engineering -

Sanaka Educational Trust Group of Institutions

Class XII -

Bidhan Chandra Institution for Girls

Class X -

Amrita Vidyalayam

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Priyanka Chakraborty