Priyanka Chakraborty
Team Manager
Kolkata
Summary
15+ years’ experience as Cabin Crew, Soft Skill Trainer, Executive Assistant, Project Manager.
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Project Manager UARC(UK Based)
Crizac Ltd
06.2024 - Current
- Conducting Pre-Cas Interview and making overview reports.
- Conducting financial document verification with the Banks for International applicants.
- Making cold and warm calls for promoting International University - MBA Course, and book consultations. I achieved making about 500 calls per week. - Resulting in 61 enrollments for the Sept 2024 intake.
- Manage time, and take accurate notes of the concerns of the International University enquiry calls, along with two other members of the team.
- Assessing and processing applications for University on SITS platform.
- Trained and mentored new team members on - How to assess, process and send offer letters for International University applications.
- Monitoring team members, to assess every International University profile with maximum accuracy of the application processing.
- Taking Enquiry calls for International University - sharing the application status with the applicants, advising on other required documents that need to be uploaded of the applicant, resolving Withdrawal and Refund issues.
- Mentored and trained new team members on - How to make calls for consultation calls, and book consultations.
- I took additional responsibilities and worked on Indian holidays.
- My leadership skills allowed me to effectively manage and motivate my team, resulting in some working on Holidays along with me.
- I appropriately prioritized and determined the proper measures for each project and team members for achieving their personal objectives.
- I have been supportive of the team and motivated the team to cooperate and accomplish their goals.
- Recognizes each team member’s contribution, strengths, and weaknesses and is fair when dealing with each person.
- Conducting weekly meetings with the team and discuss their concerns and issues.
EA to Director
Crizac Ltd
04.2024 - 09.2024
- Updated new and renewed university contracts in the official portal.
- Added new contracts from various universities to the official portals.
- Maintained and updated commission sheets and related agent details in the system.
- Proactively reminded management of upcoming and expired university contracts.
- Regularly updated university communication email addresses across different countries.
- Liaised with agents to follow up on commission-related matters.
- Coordinated and scheduled FAM trips for agents, including travel and logistical arrangements.
- Managed the Director’s calendar, scheduling meetings and appointments.
- Provided administrative support for special projects and strategic initiatives.
- Assisted management with both internal and external communications.
- Handled confidential information with discretion and professionalism.
- Supported a wide range of administrative tasks as needed.
EA to Vice President - Facility & Support
MEDICA Super Specialty Hospital
02.2022 - 01.2024
- Act as the single point of contact for all employees, clients and internal/external partners’ queries to the office of the VP-Facility & Support.
- Ensure all database including appointments to the office is updated.
- Coordinate with Head of Department’s on budgetary compliance and analysis of deviations, if any, with justifiable reasons.
- Organized and coordinated monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated events and worked on ad-hoc projects.
- Worked with senior management to initiate new projects and assist in various processes.
Professional Makeup Artist & Hair Stylist
Freelance
06.2021 - 01.2022
- Uphold high courtesy and customer service standards for every client.
- Exceeded client expectations in delivering an array of looks for occasions such as weddings, receptions, formals, and religious ceremonies.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
Business Development Manager
Z Class Academy
01.2021 - 06.2021
- Managed reports and presentations, detailing business development activities.
- Streamlined operational efficiencies by delivering recommendations for knowledge-based processes and procedures.
- Collected data and performed customer needs analysis.
- Represented company and promoted products at conferences and trade association meetings.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
Senior Aviation Trainer
Kenpro Learning Institute
02.2020 - 07.2020
- Improved course modules through consistent hard work and dedication to aviation training.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient training to all aspiring students, and handled challenging situations with ease.
- Conducted online training and personal development classes for students, during lockdown period.
- Monitored participant workflow and behavior throughout training process.
- Prepared and presented supplementary learning material to support structured lessons.
Premium Class Cabin Crew
Emirates Airline
10.2014 - 05.2019
- Established clear communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Increased flight on time performance, by directing passengers in correct ways of stow luggage in overhead compartments and/or under seats.
- Managed more than 700+ passengers per day, abide company SOP to promote safe environment for travelers and employees.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Proven ability to learn quickly and adapt to new situations.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Senior Cabin Crew Member
Jet Airways
01.2011 - 06.2014
- Attended workshops and training in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Improved on passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
Aviation Trainer
Flying CATS Academy
09.2009 - 01.2011
- Assessed student needs to develop effective Aviation and grooming training plans.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Eliminated process gaps by implementing new methods of standardized training.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Cabin Crew
Spicejet Airlines
01.2008 - 08.2009
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Explained use of safety equipment, including seat-belts and oxygen masks and delivered in-depth safety presentations to passengers.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Resolved passenger conflicts and medical emergencies during flights.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Oversaw maintenance of all required equipment and sent it out for required services.
Education
Diploma in Makeup and Hairstyling - Makeup
Christine Valmy Institute
Kolkata 03.2021 - 12.2021
Bachelor of Arts - B.A. English
Periyar University
Salem 05.2007 - 09.2010
One-year Diploma in Aviation and Hospitality Management - Aviation Management
Air Hostess Academy
Bangalore09.2007
Computer Awareness Course (CAC) - Computer
CMC Limited
Kolkata03.2003
Skills
Customer Service
Customer Experience
Communication Skills
Time Management
Teamwork and Team Management
Fast Learner
Adaptability
Work flow planning
Task prioritization
Data management
Training, Coaching and mentoring
Meeting facilitation
Timeline
Project Manager UARC(UK Based)
Crizac Ltd
06.2024 - Current
EA to Director
Crizac Ltd
04.2024 - 09.2024
EA to Vice President - Facility & Support
MEDICA Super Specialty Hospital
02.2022 - 01.2024
Professional Makeup Artist & Hair Stylist
Freelance
06.2021 - 01.2022
Diploma in Makeup and Hairstyling - Makeup
Christine Valmy Institute
03.2021 - 12.2021
Business Development Manager
Z Class Academy
01.2021 - 06.2021
Senior Aviation Trainer
Kenpro Learning Institute
02.2020 - 07.2020
Premium Class Cabin Crew
Emirates Airline
10.2014 - 05.2019
Senior Cabin Crew Member
Jet Airways
01.2011 - 06.2014
Aviation Trainer
Flying CATS Academy
09.2009 - 01.2011
Cabin Crew
Spicejet Airlines
01.2008 - 08.2009
Bachelor of Arts - B.A. English
Periyar University
05.2007 - 09.2010
One-year Diploma in Aviation and Hospitality Management - Aviation Management
Air Hostess Academy
Computer Awareness Course (CAC) - Computer
CMC Limited