Bhanu Kiran N

Tools: Jira, Salesforce Marketing cloud & Salesforce Sales cloud:

Responsibilities:

• Collaborated with marketing and sales teams to ensure Salesforce Marketing Cloud and Salesforce Sales Cloud implementations meet business requirements.
• Participated in Journey Builder and Automation Studio testing to validate email send-outs, journey executions, and customer segmentation.
• Verified data integration between Salesforce Marketing Cloud and external systems using ETL testing methods and SQL queries to ensure data accuracy.
• Designed and executed over 300 test cases for complex SFMC journeys, email personalization, and lead conversion in SFSC.
• Led testing efforts for Salesforce Sales Cloud workflows, including validation of lead conversion, opportunity management, and case routing.
• Managed defects and tracked their progress through JIRA, and provided weekly status reports to stakeholders.
• Participate in all Agile meetings (Sprint planning, Sprint backlog refinement, Sprint review, and Sprint retrospective).

Tools: Azure DevOps, Sale force commerce cloud (SFCC), NVDA for Accessibility testing, Tag assistant for Google Analytics

Responsibilities:

• Analyze the user requirements and create the detailed test plans, test cases, which provide 100% test coverage.
• Perform test execution in lower environments like dev and QA, identify the defects, and raise the defects in the Jira tool
• Perform Accessibility testing using NVDA tool and worked on Google Analytics
• Perform High level testing in Stage and production environment during the prod release
• Perform Mobile testing on iPhone and Android physical devices
• Participate in all Agile meetings (Sprint planning, Sprint backlog refinement, Sprint review and Sprint retrospective)

Tools: Azure DevOps, SQL, Power Automate

Responsibilities:

• Analyze the user requirements, functional specifications and use case documents and created Test plans, test cases for Functional Testing
• Create Various reports to provide high-level view including test execution, Test coverage reports
• Perform Browser compatibility Testing (Firefox, Chrome, Edge, IE) of a web-based applications
• Identify, track, and manage system bugs using the issue tracking tool Azure DevOps
• Perform testing in Prod environment after OCI migration to Oracle Cloud