Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priyanka Chandran

Bengaluru

Summary

Dynamic, hands-on 10 years experience in Project management, Operations and Sales across MNC, with experience in managing large enterprise software development projects that meet demanding time restraints and exceed all expectations. Accomplished project manager highly regarded for orchestrating high-profile IT projects, and also rapid execution of projects like websites, SFMC campaigns, I detailers, Emailers, Prints, creatives for launches, label changes, Banners for Amgen Worldwide. I’ve been consistently engaged in development and maintenance of customer-centric websites and digital media platforms for top-notch global brands such as Amazon, Expedia, AOL, Dun & Bradstreet, WB (Warner Bro’s), Lionsgate, iTunes and lot more. My expertise lies in managing end-to-end project lifecycles with utmost precision - from ensuring top-notch quality control to meticulous reporting and documentation. I am well-versed in risk management and compliance adherence, guaranteeing seamless project execution. My commitment to delivering successful projects is unwavering, backed by a strong attention to detail and the ability to adapt swiftly to changing project requirements

Overview

11
11
years of professional experience

Work History

Senior Project Associate

Indegene PVT LTD
Bengaluru
06.2021 - Current
  • Led end-to-end project delivery lifecycle, overseeing the Prepare, Create, approve (PCA) process, ensuring alignment with client requirements.
  • Managed project resources, assigning tasks to Digital Project Managers, Promotions Managers, Marketers, and Creative Service Associates,
  • Acted as a key source of knowledge in designated areas, offering insights and guidance to cross-functional teams.
  • Ensured project quality control by verifying deliverables against agreed scope and specifications.
  • Utilized JIRA, and Jenkins for project management, adhering to defined processes and timelines, and provided regular progress reports to stakeholders.
  • Actively participated in risk management, procurement management and change management efforts, identifying and mitigating potential risks.
  • Supported the implementation of changes aimed at enhancing the performance of various functions and teams.
  • Excelled in client servicing, taking ownership of requirement gathering project requirements, and effectively communicating timelines to stakeholders across geographies.
  • Provided expert support to user communities by conducting process/system/tool trainings, facilitating knowledge sharing, and establishing best practices.
  • Managed the day-to-day delivery of major engagements, providing hands-on management to the engagement team.
  • Demonstrated expertise in Agile/Scrum and waterfall project management methodologies for project execution.
  • Triggered post-completion CSATs to gauge customer satisfaction and identify improvement opportunities.
  • Exhibited familiarity with Veeva CRM/Vault, SFMC, Digital Asset Management, Analytics, MLR Approval process, HTML, HTMLS, Google Analytics, and SEO for strategic project delivery.

Account Manger

Deluxe Entertainment Services India Pvt Ltd
Bengaluru
08.2019 - 05.2021
  • Key Account Manager for studios WB, Lionsgae, and iTues.
  • Act as the key liaison between internal teams and studio customers, both domestic and international.
  • Develop and supervise detailed project plans aligned with client requirements, milestones, and budgetary agreements.
  • Coordinate across departments to prioritize projects, ensuring adherence to client service level agreements (SLAs).
  • Utilize specialized knowledge of project specifications to establish clear directives and align with client expectations.
  • Conduct daily reviews of production schedules, monitoring departmental progress and addressing potential issues promptly.
  • Spearhead initiatives to enhance workflows for broadcast, digital, and home entertainment distribution platforms.
  • Collaborate closely with team leads and senior management to resolve critical issues in a timely manner.
  • Manage client relationships by providing regular updates and feedback on project progress, while also producing budget reports and delivering timely performance insights.

Selling Partner Support

Amazon Pvt LTD
Bengaluru
06.2018 - 08.2019
  • Address chronic system issues, provide process improvements, and adhere to service level agreements, fostering teamwork.
  • Deliver prompt, efficient service to Amazon Sellers, handling escalations adeptly.
  • Collaborate across departments to resolve Seller issues, ensuring seamless resolution.
  • Develop platform and business expertise to bolster Seller support and aid in creating compliant Marketing Campaigns.
  • Assist in executing successful promotions such as Free shipping and Buy one, get one free, leveraging platform knowledge.

Business Analyst

Convergys Pvt Ltd
Bengaluru
12.2016 - 06.2018
  • Maintain and update D&B database with corporate data, including financial reports, via calls and web research, while utilizing Salesforce for efficient contact management.
  • Conduct call audits over a 6-month period to distinguish valid and invalid transactions, ensuring accuracy.
  • Analyze training needs and establish parameters to support both online and offline operations, aiming for first contact resolution and fostering strong professional relationships.

Senior Customer Service Representative

Aegis Pvt Ltd
Bengaluru
07.2013 - 10.2016
  • Achieved 20% of cross sale target as Sales Executive for a renowned British TV show.
  • Provided technical support and troubleshooting for AOL mail, assisting members with email, installation, login, and mobile issues.
  • Transitioned to customer support associate for Expedia APAC, specializing in Flights/Hotels, prioritizing First Call Resolution and completing SABRE (GDS) training.

Education

Bachelor of Accountancy - Accounting

Indian Virtual University For Peace And Education
Bengaluru
05-2017

Skills

  • Operational Excellence and Process Improvement
  • Leadership and Team Management
  • Client Relationship Management
  • Vendor Management and Procurement
  • Contract Negotiation and Governance
  • Budgeting and Financial Management
  • Pre-sales Support and Consultation
  • Stakeholder Engagement and Collaboration
  • Problem Resolution and Conflict Management
  • Communication Skills
  • Effective Time Managment
  • Adavance Analytical Thinking Skill
  • Critical thinking and problem solving
  • Scope Management
  • Mentoring and coaching
  • Ability to Multitask
  • Customer Service
  • Change Management
  • Microsoft Office
  • Agile Project Management

Timeline

Senior Project Associate

Indegene PVT LTD
06.2021 - Current

Account Manger

Deluxe Entertainment Services India Pvt Ltd
08.2019 - 05.2021

Selling Partner Support

Amazon Pvt LTD
06.2018 - 08.2019

Business Analyst

Convergys Pvt Ltd
12.2016 - 06.2018

Senior Customer Service Representative

Aegis Pvt Ltd
07.2013 - 10.2016

Bachelor of Accountancy - Accounting

Indian Virtual University For Peace And Education

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Priyanka Chandran