PRIYANKA CHHABRA
DATA ANALYST
DELHI
Summary
Dynamic and results-oriented Analyst with experience in data analysis, business process optimization, and quality assurance across diverse industries, including technology, outsourcing, and market research. Adept at transforming data into actionable insights, driving process improvements, and supporting strategic decision-making. Proven ability to collaborate with cross-functional teams and stakeholders to align business objectives with technical solutions, ensuring operational efficiency and superior service delivery.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Data Analyst
Ruvixx
01.2024 - Current
- Gathered, cleaned, and organized large datasets, ensuring high data accuracy and integrity
- Provided actionable insights through thorough data analysis, supporting business growth initiatives
- Created and presented data visualizations and reports using tools like Power BI and Tableau
- Collaborated with business teams to identify opportunities for process optimization based on data trends
- Developed predictive models and forecasts to support strategic decision-making
- Ensured compliance with data privacy regulations and maintained proper data governance
Data Analyst
Connor
02.2023 - 01.2024
- Gathered, cleaned, and organized large datasets, ensuring high data accuracy and integrity
- Provided actionable insights through thorough data analysis, supporting business growth initiatives
- Created and presented data visualizations and reports using tools like Power BI and Tableau
- Collaborated with business teams to identify opportunities for process optimization based on data trends
- Developed predictive models and forecasts to support strategic decision-making
- Ensured compliance with data privacy regulations and maintained proper data governance
Lead Quality Assurance
Teleperformance
10.2016 - 08.2019
- Led a team to monitor service quality across multiple channels, ensuring adherence to company standards
- Identified and implemented process improvements, reducing quality gaps and enhancing customer satisfaction
- Worked closely with clients to understand quality requirements and deliver performance metrics
- Created and maintained comprehensive quality reports to track performance trends
- Conducted regular calibration sessions to ensure consistency and accuracy in team assessments
- Ensured compliance with industry standards and conducted regular quality audits
Research Analyst
Picnframes Technologies
11.2015 - 10.2016
- Conducted market and competitor research, identifying key trends and actionable insights for business strategy
- Analyzed complex data sets to generate clear reports and presentations for key decision-makers
- Supported cross-functional teams by providing data-driven insights to aid product development and strategy
- Tracked emerging technologies and industry shifts to ensure the company remained competitive
- Assisted in improving research methodologies to increase efficiency and data accuracy
Business/Data Analyst Trainee
Xerox
05.2015 - 10.2015
- Assisted in gathering business requirements from key stakeholders, translating them into clear documentation
- Conducted detailed data analysis to identify trends and key insights that informed business decisions
- Supported the creation of business process maps and workflow diagrams for ongoing projects
- Communicated findings to business and technical teams, ensuring alignment on project objectives and deliverables
- Collaborated in testing and validating new business solutions to ensure they met stakeholder needs
- Contributed to preparing and presenting reports to senior management and stakeholders
Education
BTECH -
01.2010 - 01.2014
Skills
Data Collection & Management
Data Analysis & Reporting
Business Process Mapping
Market Research & Competitor Analysis
Stakeholder Communication & Collaboration
Reporting & Dashboarding
Quality Assurance & Testing
Trend Identification & Forecasting
Process Improvement & Optimization
Documentation & Requirement Gathering
Predictive Analytics
Compliance & Governance
Data Analysis Tools: Excel
Database Management: SQL
Data Visualization: Excel
Project Management Tools: Asana
Timeline
Data Analyst - Ruvixx
01.2024 - Current
Data Analyst - Connor
02.2023 - 01.2024
Lead Quality Assurance - Teleperformance
10.2016 - 08.2019
Research Analyst - Picnframes Technologies
11.2015 - 10.2016
Business/Data Analyst Trainee - Xerox
05.2015 - 10.2015
Kurukshetra University - BTECH,
01.2010 - 01.2014