Priyanka Chitroda
Summary
Personable and dedicated Customer Service Representative with extensive experience in AVIATION industry. Solid team player with upbeat, positive attitude and proven skill in establishing good rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Senior Executive
INDIGO AIRLINES
Mumbai
08.2014 - Current
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Verified identification documents such as passports or driver's licenses.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Monitored daily operations of the customer service department, including incoming calls, emails, online chats.
- Conducted regular meetings with staff members to discuss performance issues and areas of improvement.
- Provided guidance and support to junior staff members when handling difficult client situations.
- Operated various computer programs related to customer service operations.
- Resolved conflicts between passengers using effective interpersonal skills.
- Assisted disabled passengers with special needs throughout their travels.
- Built and maintained productive relationships with employees.
Education
HSC (Science) -
Nirmala Memorial Foundation College of Comm. And Science
Mumbai03-2010
SSC -
Indian Education Society, Kandivali (w)
Mumbai03-2008
Skills
- Complaint Handling
- Staff Scheduling
- Customer Engagement
- Customer Service
- Time Management
Certification
- Successfully completed course with FLY HIGH AVIATION ACADEMY for the Post of Cabin Crew and Ground Staff.
- Successfully Completed 7 month internship at CSIA Airport (Chatrapati Shivaji International Airport
Previous Experience
- Worked for Celebinas airport service India pvt ltd with Airfrance at Chatrapati Shivaji International Airport Mumbai Terminal (2) as a passenger service agent form May 2011 to Jan 2014.
Languages
- English
- Marathi
- Hindi
- Gujrati
Hobbies and Interests
- Cooking
- Listening to the Music
Timeline
Customer Service Senior Executive
INDIGO AIRLINES
08.2014 - Current
HSC (Science) -
Nirmala Memorial Foundation College of Comm. And Science
SSC -
Indian Education Society, Kandivali (w)
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