Priyanka Chukanatti
Bangalore
Summary
Strategic HR Recruiter with a proven ability to attract and retain top talent in competitive markets. Experienced in developing employer branding initiatives and implementing innovative recruitment strategies to attract passive candidates. Skilled in leveraging technology and social media platforms for talent acquisition purposes. Strong relationship builder with hiring managers and candidates, focused on delivering exceptional recruitment outcomes while promoting diversity and inclusion in the workplace
Overall 09 years of experience in different sectors. Banking & Insurance 4 years, around 5 years of experience in HR Recruitment, Facilities & admin. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Admin Facility HR
Winds E World
11.2019 - 10.2020
- Screening technical CV's, Short listing candidate's profiles for the available role.
- Following up candidates Pre and Post Interviews for the further rounds of interview process.
- Scheduling interviews based on candidates' availability, Posting jobs on jobs portals like LinkedIn, Naukri etc..
- Following up candidates for expected joining date, Processing candidates for final salary negotiation and Handling ends to end candidate on-board process
- Handling of Vendor Agreement and SLA, Updating of Vendor list, Managing internal Event Management.
- Joining and Exit formalities, Generating Salary slips, Generating Experience letter, ID Get visiting card printed for employees, Managing of Permanent and temporary access cards and registering Biometric access for Employees.
- Bank account opening of New employees, Keeping track of office equipment's(Laptops, Wi-Fi, Pen drives.
- Taking care of telephone expense and coordinating with vendor for new connection and change in plans.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Held classes to teach staff facility procedures.
- Reviewed and oversaw construction and renovation projects.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
Facilities Supervisor
Brickwork India Pvt Ltd.
01.2016 - 10.2019
- Handling of Vendor Agreement and SLA, Updating of Vendor list, Managing internal Event Management, Preparing and Review invoices against purchase orders or contracts for compliance,
- Management of office equipment, Maintaining a clean and enjoyable working environment, Handling external or internal communication or management systems.
- Handling clerical or other administrative staff, Organizing, arranging and coordinating meetings, Managing bookings for Travel, accommodation of CEO, VIP's and Employees, Maintaining stationery materials, Managing of Permanent and temporary access cards and registering Biometric access for Employees
- Taking care of new joining formality and ID Card printing etc, Maintain local phone directory, PRI Connection and Mobility (Data cards and sim cards)
- Support and comply with Facilities policies and procedures in performing day-to-day Responsibilities.
- Directed teams handling roofing, paving, lighting and other updates to facility.
- Helped select, schedule and oversee contractors.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
Banking Operations Executive
HDFC Bank Ltd
12.2012 - 11.2013
- Being first point contact with the customers in the branch, Provide customers service and product information, Distributing Product information and Deliverables to custodian (Welcome kit, Debit Card, IPIN etc...).
- Brief transaction query and Balance Enquiries for walk-in customers, Balance Confirmation Certificates for Customers IT Filing, Obtain referrals from walk-in customers for Current account & Saving account and Demat.
- Account Opening – Current account & Saving account/FD,RD,CREDIT CARD, Collection of Foreign Currency Cheques, Processing cheques and Stop payment cheques.
- Report Generation & filing, Customer acquisition through sales to walk in customers, referrals from walk-ins for Current account & saving account and Demat accounts.
- Deepening of existing Current account & saving account relationships, Generation of referrals from internal database, Welcome calling (Saving account and current accounts, online FD & RD Booking)
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Organized due diligence in preparation for sale of business unit.
- Monitored expenditures to mitigate risk of overages.
- Located bottlenecks to streamline existing processes.
Customer Service Executive
ICICI Prudential Life Insurance Co. Ltd.
10.2010 - 11.2012
- Handling operations department of 1 branch and around 7 spokes located across north Karnataka which included setting up the branches, administration, business transactions, auditing, legal operations, customer service & doctor management.
- Providing with the information about the company products to the customers (Existing & New Products), Maintaining fair and accurate relationship with the customers & make them to trust the organization by providing excellent service at the convenience of customers.
- Day to Day operations like maintaining cash records for the entire unit of branch and attached micro offices, Transaction processing customer handling (Queries & complaints) alongside with the DOPS and EOD activities.
- Providing solutions to the Queries and escalations of both the internal (Company Advisors, Employees) as well as External clients of the company, Managing Audit ratings and following fair and legal practices for entire spokes and Branch offices.
- Managing admin activities for Hubli branch, Maintain Monthly and Yearly MIS reports using MS-excel and MS-Access, Working on MIS reports provided by the vendor team on discrepant cases and provide immediate resolution.
- Coordinating with other teams (Call center, financial operations, and Contract Servicing team) for handling escalations related to Payout & welcome kit printing).
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Informed customers of upcoming promotions and deals to boost sales.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Front Officer
HDFC Standard Life Insurance Co. Ltd.
06.2009 - 09.2010
- Handling customer queries, Passing cashier entries (Renewal & New Business Applications).
- Verifying the Proposal Forms of New Business & Agency Recruitment Forms.
- New application cases start in Wonders, Updating all utility bills in SAP, Maintaining MIS of the Cluster as well as Branch on daily basis.
- Following up of the conversation for new Business and Renewals cases
- Maintaining all Registers and Files of all teams like Outward, Inward, Cheque Drop Box, FC Contest, OPS Inward/outward registers, Reconciliation of Cash by EOD.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Commerce - Commerce
JG College of Commerce
Hubli, India03.2007
Skills
- Basic knowledge of computers and systems
- HR admin skills
- Ability to multitask and work without direct supervision
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook), and possess strong written, verbal, and people skills
- Strong organizational and planning skills
- Ability to manage multiple tasks in a fast-paced environment
- Worked with management at all levels to identify necessary improvements or additional needs
- Customer service and team player oriented
- Asset Management
- Work Order Management
- Budget Administration
- Facility Management
Languages
English, Kannada & Hindi
Personal Information
- Date of Birth: 11/12/1986
- Nationality: Indian
Disclaimer
I hereby declare that all the above-mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above-mentioned.
Timeline
Admin Facility HR
Winds E World
11.2019 - 10.2020
Facilities Supervisor
Brickwork India Pvt Ltd.
01.2016 - 10.2019
Banking Operations Executive
HDFC Bank Ltd
12.2012 - 11.2013
Customer Service Executive
ICICI Prudential Life Insurance Co. Ltd.
10.2010 - 11.2012
Front Officer
HDFC Standard Life Insurance Co. Ltd.
06.2009 - 09.2010
Bachelor of Commerce - Commerce
JG College of Commerce
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