Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Priyanka D

Priyanka D

Chennai

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

6
6
years of professional experience

Work History

Senior Coordinator(Acting SME)

Priyanka
Chennai
04.2023 - Current
  • · Stabilized the process in short period, especially in customer billing and Negative Jobs.
  • Maintained a benchmark as a Top Performer.
  • Preparing the Agenda for client visit.
  • Monitoring the team's productivity on hourly basis and keep a traction on SLA emails
  • · Handled Accounts Payable as well as Accounts Receivable.
  • · Contact customers through email / call to resolve billing related disputes.
  • · Reviewing and analyzing the credit limits of existing customers to determine an increase in their credit limit.
  • Communicating with clients to resolve delinquent accounts
  • · Handling entire Financial Operations which include Accounts Payable, Accounts Receivable and Cash Application.
  • Supporting other colleagues whenever required.
  • Gained complete knowledge in Workday reconciled.
  • Sending the reconciliation statement to fiance team.
  • Submitting the invoice to finance team on time.
  • Invented the Mini BOTS to streamlined the sub- Process , reducing the FTE requirements.
  • Maintaining the several trackers line Productivity,AR tracker, PO tracker.

Senior Process Executive

Priyanka
Chennai
01.2021 - 03.2023
  • Prepared Process flow.
  • Managing monthly, quarterly, and annual reports for corporate reporting.
  • Worked on Process Clean -up' and identifying and clearing the over due invoices.
  • Directing the team in absence of Team lead.
  • Managing team errors received from client side and highlighting the same to the team to avoid in future.
  • · Redirected calls as needed and worked with my supervisor to address any outstanding concerns.
  • Maintained up-to-date records of all changes made throughout the life cycle of each project.
  • Responsible for sending required reports to FCs and internal management on monthly/quarterly basis.
  • Analyzed customer feedback and generated reports for management review.
  • Sending Daily report with the status on Audits.
  • · Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
  • Work balance on both UK and USA Process.
  • Hands on experience in using tools and software applications such as AS400, Mainframe and MS Office
  • Implemented Mini Bots for Sub Processes to reduce FTE’s.
  • Supporting the team on the Month end time.
  • Preparing PPT for client and management reports in monthly basis.
  • Responsible for all notifications as per agreed process and regular follow-up with support team for relevant notification updates per SLA and drive resolution
  • Creating Accounts and placing order to them
  • Responsible as a process owner for quality audits including validating the reports.
  • Standardized company processes and techniques via wide communication and collaboration with internal and external customers.

Process Executive

Priyanka
Chennai
03.2018 - 12.2020
  • Developed and implemented strategies to increase executive efficiency.
  • Accomplished KT and started processing PO's and invoicing 10 per day.
  • Handling emails & escalations.
  • Taking Calls from the Customers and solving there issue's.
  • Chasing and closing the issue PO"s and invoices.
  • Preparing Weekly call with the Clients.
  • Worked on ageing emails of supplier to resolve the payment query
  • Monitoring and act on critical suppliers’ payments to pay within terms.
  • Acted as process trainer,guiding Sub- Process effectively.
  • Preparing the Power point for monthly call with onshore clients.
  • Consistently received the top rating in all quarters.
  • · Documented all concerns and incidents and reported them to senior supervisor.

Education

Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering

Peri Institute of Technology
Chennai
08-2017

High School Diploma -

Kendriya Vidyalaya
Chennai
03-2013

Skills

  • Financial Reporting
  • Financial Analysis
  • Analytical Skills
  • Customer support (both emails & calls)
  • Standardized approach in the process
  • Team Handling
  • Event Coordination
  • Resource Allocation

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Accomplishments

  • Received Spot light and unicorn award every year.

Timeline

Senior Coordinator(Acting SME)

Priyanka
04.2023 - Current

Senior Process Executive

Priyanka
01.2021 - 03.2023

Process Executive

Priyanka
03.2018 - 12.2020

Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering

Peri Institute of Technology

High School Diploma -

Kendriya Vidyalaya

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