Priyanka Das
Assistant Manager At Trade Processing, Security Services, HSBC Bank
183B Park Street, Kolkata
Summary
Proactive & dedicated professional with 6 years of experience with ability & will to learn new things quickly & produce quality work by applying determination & attention to details Performance oriented. Effective communication skills & enterprising leader with organized nature and analytical problem solving approach
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Assistant Manager, Trade Processing
Security Services, HSBC
Kolkata
06.2022 - Current
- Handling all trade exceptions for APAC region like Fixed Income, Derivatives
- Overseeing the accuracy of funds and managing bespoke activities
- Reconciliation of security positions in TLM
- Review all broker statements and breaks resolution prior to production and ensure that timely sign offs are given
- Develop and implement efficient and standardized workflows within the team as well as various points of hand offs
- Action and perform root cause analysis on new/recurring issues to being operational efficiency
- Preparing various MIS and EODs and managing daily calls with onshore and client
Team Leader
Wholesale Client Accounting Services, Law Enforcement Agency, HSBC
Hyderabad
08.2020 - 06.2022
- Proactively reviewing & Implementing procedural changes & policies
- Accurately executing individual targets as per SLA/PLA
- Ensuring quality and productivity standards are maintained
- Establishing and maintaining effective relationship with business and identifying areas of service improvement through regular communication
- Preparing reports, MIS and presenting data to business & teams like RC. FCC
- Escalating issues timely to business to ensure effective & efficient resolution
- Receiving feedback positively and promptly working to achieve goals & objectives timely
- Understanding regulatory notices from law enforcement agencies & preparing concise responses
- Reporting and blacklisting customers as per ongoing investigations under agencies like Police. ED, SEBI, Income Tax etc
- Performance coaching & mentoring leaves planning volumes assigning within
Analyst
UK & Australian Mortgage Services, HSBC
Kolkata
08.2017 - 08.2020
- Preparing official and certified documents and letters for customers
- Reviewing valuation report of the property provided as security
- Account opening maintenance and closing as requested by Loan approval team
- Basic checks of customers such as KYC. FATCA and CRS
- Managed quality assurance program including internal audits
- Delivering training to new as well as migrated work from onshore
Education
B.Com(H) - Finance
St. Xavier's College
Kolkata 06.2014 - 06.2017
Class XII -
La Martiniere For Girls
Kolkata 05.2004 - 05.2014
Skills
Teamwork & Collaboration
Interpersonal & Communication Skills
Staff Training & Engagement
Documentation, Reporting & Presentation
Problem Solving & Analytical Skills
Learning & Implementation
Achievements & Certifications
- Top Performer of the Year- 2018, 2019, 2021
- Award for highest social service hours at St. Joseph's Old Age Home, 2016-2017
- Information Technology Training from ICAI
- Sanmarg foundation award for excellence in Hindi 2014
- Award for Proficiency in English, 2012
Timeline
Assistant Manager, Trade Processing
Security Services, HSBC
06.2022 - Current
Team Leader
Wholesale Client Accounting Services, Law Enforcement Agency, HSBC
08.2020 - 06.2022
Analyst
UK & Australian Mortgage Services, HSBC
08.2017 - 08.2020
B.Com(H) - Finance
St. Xavier's College
06.2014 - 06.2017
Class XII -
La Martiniere For Girls
05.2004 - 05.2014