Priyanka Datta
Tamaghna
PUNE
Summary
Dedicated professional with a proven track record in customer support and sales coordination, consistently exceeding performance goals and enhancing customer satisfaction. My experience in streamlining processes and fostering strong client relationships has contributed to the success of diverse teams and projects. Beyond the professional realm, I am passionate about badminton, finding joy in the precision and strategy of the game. Whether on the court or in the office, I approach challenges with the same level of dedication and strategic thinking.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Sale Development Manager
Expansionjs PVT LTD
PUNE
04.2022 - Current
- Directed customer leads to connections department for further assistance
- Achieved or exceeded company-defined sales quotas
- Prepared and deliver customer sales quotes
- Met existing customers to review current services and expand sales opportunities
- Informed customers of promotions to increase sales productivity and volume
- Quoted prices, credit terms and other bid specifications
- Set and achieved company defined sales goals.
- Trained and mentored sales personnel to apply best practices and techniques.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Conducted market research to discover new leads, opportunities and messaging.
- Built diverse sales pipeline to exceed quota targets.
Sales Coordinator
Espial Solutions LLP
Pune
02.2020 - 04.2022
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Set up appointments with potential and current customers to promote new products and services
- Improved productivity by increasing customer communication and responding to feedback
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication
- Compiled client profiles and entered information into operating system
- Created documents recommended courses of actions to assist upper management in complex decision-making issues
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Reduced errors during sales and service processes by devising and deploying template responses
- Maintained long-term relationships with high net-worth clients.
Client Service Coordinator
ITAD
06.2015 - 02.2019
- Provide assistance to clients in person, on email, or telephonically
- Schedule meetings or telephone conferences between clients and management
- Book meeting rooms or venues
- Coordinate the production of client-facing marketing materials
- Compile and maintain records on client accounts
- Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions
- Escalate complaints to relevant departments
- Liaise with in-house teams to adjust service offerings and assess related costs
- Build and maintain close relationships with clients
Quality Analyst
XLN Telecom, Concentrix Infotech Pvt Ltd
PUNE
02.2013 - 04.2014
- Fetching the calls from Dialer
- Sending the Vox(calls) for all the CC's(Team)
- Segregate the call as per full pitch with verification
- Provide feedback to agents
- Compliance Handling For Luminessair(Sehkraft) – Customer Service
Customer Service Representative
Wipro-Capital One
PUNE
08.2011 - 11.2012
- Demonstration and handling queries related to products
- Maintaining client queries
- Resolving and handling customer complaints For Dell
Customer Service Representative
Wipro- Dell Technical Support
Pune
01.2007 - 04.2011
- Processing payments for credit cards over the phone
- Guiding customers with the online website of Capital One Website
- All credit card related issues
- Resolving customer's issues related to computer hard wearing
- XP and Vista using Dell connect to resolve software related issues
- Internet connection or installing internet
- All Windows operating Virus issues
- Installing the operating system such as Windows ME
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained up-to-date knowledge of product and service changes
- Created and maintained detailed database to develop promotional sales
- Trained new personnel regarding company operations, policies and services
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Effective liaison between customers and internal departments
- Delivered prompt service to prioritize customer needs
- Followed up with customers about resolved issues to maintain high standards of customer service
- Cross-trained and provided backup support for organizational leadership
- Met customer call guidelines for service levels, handle time and productivity.
Education
SSC - Board
Kokan Education Society
Pen 04.2002 - 04.2003
Higher Secondary School - Science Education
NIOS
Pune 04.2005 - 04.2006
Skills
Account management
Timeline
Sale Development Manager
Expansionjs PVT LTD
04.2022 - Current
Sales Coordinator
Espial Solutions LLP
02.2020 - 04.2022
Client Service Coordinator
ITAD
06.2015 - 02.2019
Quality Analyst
XLN Telecom, Concentrix Infotech Pvt Ltd
02.2013 - 04.2014
Customer Service Representative
Wipro-Capital One
08.2011 - 11.2012
Customer Service Representative
Wipro- Dell Technical Support
01.2007 - 04.2011
Higher Secondary School - Science Education
NIOS
04.2005 - 04.2006
SSC - Board
Kokan Education Society
04.2002 - 04.2003
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