Priyanka Dhamija
Banker
Chandigarh
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 4 years' of experience in Banking Industry. Also, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Relationship Manager
ICICI BANK LIMITED
ZIRAKPUR
07.2019 - Current
- Key role is collection and debt servicing of delinquent customers for various banking products.
- Ensure collection of payments from the clients on time. Ensure positive customer service experience in the process of collections and ensure high standards of customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Developed strategic plans for day-to-day financial operations.
Education
POST GRADUATE DIPLOMA IN BANKING AND FINANC(PGDBF) - BANKING AND FINANCE
ICICI MANIPAL ACADEMY
Bangalore 11.2018 - 11.2019
Bachelor Of Commerce - Commerce
Panjab University
CHANDIGARH 07.2014 - 07.2017
12th - Commerce
ST XAVIER'S SR. SEC SCHOOL
Sector 44 Chandigarh 03.2001 - 03.2014
10th - Commerce
St. Xavier's SR. SEC SCHOOL
Sector 44 Chandigarh 03.2001 - 03.2012
Skills
Good Communication and Leadership Skills
Decent knowledge of MS OFFICE
Relationship building and management
Financial services
Financial Advising
Client Relationships
Fluent in English language
Customer portfolio management
Timeline
Relationship Manager
ICICI BANK LIMITED
07.2019 - Current
POST GRADUATE DIPLOMA IN BANKING AND FINANC(PGDBF) - BANKING AND FINANCE
ICICI MANIPAL ACADEMY
11.2018 - 11.2019
Bachelor Of Commerce - Commerce
Panjab University
07.2014 - 07.2017
12th - Commerce
ST XAVIER'S SR. SEC SCHOOL
03.2001 - 03.2014
10th - Commerce
St. Xavier's SR. SEC SCHOOL
03.2001 - 03.2012