Priyanka Dhamija
Banker
Chandigarh
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 4 years' of experience in Banking Industry. Also, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Relationship Manager
ICICI BANK LIMITED
ZIRAKPUR
07.2019 - Current
- Key role is collection and debt servicing of delinquent customers for various banking products.
- Ensure collection of payments from the clients on time. Ensure positive customer service experience in the process of collections and ensure high standards of customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Developed strategic plans for day-to-day financial operations.
Education
POST GRADUATE DIPLOMA IN BANKING AND FINANC(PGDBF) - BANKING AND FINANCE
ICICI MANIPAL ACADEMY
Bangalore 11.2018 - 11.2019
Bachelor Of Commerce - Commerce
Panjab University
CHANDIGARH 07.2014 - 07.2017
12th - Commerce
ST XAVIER'S SR. SEC SCHOOL
Sector 44 Chandigarh 03.2001 - 03.2014
10th - Commerce
St. Xavier's SR. SEC SCHOOL
Sector 44 Chandigarh 03.2001 - 03.2012
Skills
Good Communication and Leadership Skills
undefinedTimeline
Relationship Manager
ICICI BANK LIMITED
07.2019 - Current
POST GRADUATE DIPLOMA IN BANKING AND FINANC(PGDBF) - BANKING AND FINANCE
ICICI MANIPAL ACADEMY
11.2018 - 11.2019
Bachelor Of Commerce - Commerce
Panjab University
07.2014 - 07.2017
12th - Commerce
ST XAVIER'S SR. SEC SCHOOL
03.2001 - 03.2014
10th - Commerce
St. Xavier's SR. SEC SCHOOL
03.2001 - 03.2012
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