Summary
Overview
Work History
Education
Skills
Languages
Language
Websites
Timeline
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PRIYANKA DHAMU

Chandigarh

Summary

Dynamic Human Resource Associate at Amazon, India, skilled in utilizing HR documentation to enhance issue resolution. Proficient in PeopleSoft and adept at fostering positive relationships through exceptional communication. A self-motivated problem-solver, I thrive in fast-paced environments, ensuring employee needs are met with empathy and efficiency.

Overview

5
5
years of professional experience

Work History

Human Resource Associate

Amazon, India
01.2022 - 05.2025
  • Delivered outstanding customer experience via live chat, email, and phone to Amazon US employees, representing the company’s brand with professionalism and empathy.
  • Provided front-line support related to Disability and Leave Services under the Americans with Disabilities Act (ADA), ensuring accurate and secure assistance
  • Used internal systems (ADP, Kronos, People Portal) and SOPs to resolve complex HR issues quickly; escalated when needed to maintain service levels.
  • Maintained a customer-first approach by explaining complex HR processes in a simple, easy-to-understand manner.
  • Demonstrated high attention to detail and analytical skills when managing sensitive employee information and records.
  • Collaborated with internal stakeholders across international teams to enhance operational efficiency and ensure issue resolution.

Retail Associate

Amazon, India
09.2020 - 11.2021
  • Provided exceptional customer support through various channels including live chat, phone, and email, ensuring customers' needs were met promptly and effectively.
  • Ensured secure handling of customer data while troubleshooting account-related issues, following IT and compliance protocols.
  • Maintained impeccable attention to detail and analytical skills in handling customer data and resolving account-related concerns.
  • Demonstrated excellent communication skills in representing the company online, maintaining a positive brand image at all times.
  • Participated in cross-team collaboration to resolve customer complaints and improve service delivery.

Education

Masters in Commerce -

Panjab University
01.2021

Bachelors in Commerce -

Panjab University
01.2019

Skills

  • Fluency in English
  • Live chat, phone & email support
  • Customer-first mindset & problem-solving
  • HRIS Tools: ADP, Kronos, OnBase, PeopleSoft, Lenel
  • Strong IT and writing skills
  • Excellent communication & interpersonal skills
  • Time management & payroll operations
  • Analytical thinking and attention to detail
  • Flexibility to work in 24/7 environments (night/weekend shifts)
  • Self-learner and independent decision-maker
  • Multilingual: English, Hindi
  • Proficient with Microsoft Office, Slack, Chime

Languages

English, Hindi

Language

English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Timeline

Human Resource Associate

Amazon, India
01.2022 - 05.2025

Retail Associate

Amazon, India
09.2020 - 11.2021

Masters in Commerce -

Panjab University

Bachelors in Commerce -

Panjab University

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PRIYANKA DHAMU