Priyanka Dhurve

• Coordinating with other department to ensure seamless integration of new CRM features and functionalities across all relevant platforms.
• Established strong relationships with key stakeholders through regular communication and feedback sessions, promoting a customer-centric culture within organization.
• Implemented automation tools to streamline routine tasks, allowing team members to focus on high-impact activities that drive results.

• Looking after the entire sales life cycle: starting from engaging with the large volume of well qualified leads till the final conversation of deal.
• Working on fresh leads, churned leads or disengaged leads into prospect and converting into deal.
• Following Top Management Instruction and achieve daily KRA & monthly targets.
• Building strong client relationship and delivering exceptional customer service consistently exceeding both monthly and quarterly targets.
• Manage day to day operations duties, track sales flow. Manage and maintain database, report weekly activities.
• Demonstrated expertise in educational technology and the E- Learning landscape to clients,building trust and credibility.
• Proven track record of success in understanding client needs, providing expert guidance, and driving sales growth.
• Skilled in building and maintaining strong client relationships, with a focus on delivering exceptional customer service.

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.

• Ensures that new vehicles are properly prepped for delivery.
• Assists in delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of vehicle's features, particularly those related to safety. Explains hours of operation and location of service and parts departments.
• Coordinates customer follow-up programs.
• Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
• Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
• Prepares monthly reports on status of customer satisfaction in dealership, including results of all factory-generated surveys.
• Discusses dealership customer satisfaction standings with general manager and department managers, monitoring significant changes and determining possible contributing factors.
• Maintains case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
• Reviews all post-sale service cases with service manager once a month.
• Maintains file of dealership's customer satisfaction achievements.
• Assists service customers during morning service rush, when possible.
• Writes articles for customer newsletters.
• Attends sales, service and management meetings.

• Collaborated with cross-functional teams to address quality concerns and develop solutions proactively.
• Conducted regular audits of manufacturing processes, ensuring compliance with industry standards and regulations.
• Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
• Identified areas of improvement, implementing necessary changes to enhance overall product quality.
• Analyzed root causes of defects by conducting thorough investigations into each issue reported by customers or during internal inspections.
• Enhanced product quality by implementing rigorous inspection processes and protocols.
• Reduced customer complaints with thorough testing and prompt resolution of identified issues.
• Improved supplier relationships through consistent communication and feedback on product specifications.
• Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
• Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.