Priyanka Dsouza

• Analyzed quality and performance data to support operational decision-making.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Fixed identified issues to increase productivity and boost workflows.
• Implemented process improvements to increase productivity in quality assurance operations.
• Review Client deliverables and reports from the field for accuracy.
• Provide support to Brand operations service management teams through all phases of the audit in a timely manner.
• Analyze checklists and other client deliverables to prepare for reviews.
• Analyzing junior auditors performance and generating data to evaluate them.
• Conducted training sessions to new team members and provide ongoing development.
• Tracked and evaluated the progress and effectiveness of training initiatives and further mentored and coached them to improve their skills and performance.
• Developed training programs, materials and resources tailored to the specific needs of the team.
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• Responsibilities include:
• Operational support to multiple clients within LRA by Deloitte.
• Data Analysis, Creating & proofreading inspections, responsible for Brand & Quality assurance, account operations, Client Ready Report, Creating & Managing Trackers.
• Make changes to the reports as per Client requirements.
• Performance evaluation, actively involved in enhancing & ideate new process, implementing new SOPs to achieve desired results.
• Reporting bi-monthly data analysis findings to upper management to use in making organizational decisions.
• Responsible for preparing and checking Daily / Monthly /

Yearly Reports and Dashboards to Business.

• Creating weekly dashboard reports for clients as per locations.
• Organized and delivered training sessions for new product content and technological advancements.
• Researched and identified new opportunities for product and brand development.

• Responsibilities include:
• Supported Licensing operations for External Customers and
• Internal Stake holders via 24/7 team.
• Provided customer service by collaborating with different cross-functional teams.
• Provided Elite business shareholders licensing service by collaborating with different cross-function teams.
• Generated license keys for Dell EMC Licensing products and some of the Dell Core products.
• Resolved access issues, research for missing licenses, software downloads and help in transferring licenses.
• Enforced, oversaw and monitored the creation of Evaluation, Customer, Partner and Internal licenses.
• Researched customer global entity mismatch issues when customers are misaligned with their companies.
• Interacted with customers regularly to maintain and enhance relationships.
• Resolved issues through careful research and follow-up with customers.
• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Responsibilities Include:
• Set up resource profile in SAP.
• Created Purchase requisition using SRM and Ariba.
• Applied knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems.
• Handled & Managed mailboxes for regions assigned in a particular quarter.
• Supported BOT creation team to ease the work of the team.
• Assigned the Work to the team which is received from
• Resource Manager, Project Manager and regional head.
• Prioritized and completed the task based on the severity of the task.
• Collaborated with other Internal or external support teams in completing the task & working in various time zones and timelines and extension of work hours as per business requirement.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Communicated with clients and customers to gather, provide and share updated information on products and services.