Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priyanka Dubey

Delhi/Pune

Summary

MBA in Financial Management with over 7 years of experience in Finance and IT operations. Expertise in service delivery and team management, with a focus on ERP systems, particularly SAP. Proven ability to troubleshoot system issues and optimize business processes, leading to enhanced productivity. Successfully led ERP upgrades and migrations, achieving minimal downtime and seamless transitions.

Overview

9
9
years of professional experience

Work History

Senior ERP Specialist

Cotiviti India Pvt Ltd
Pune
01.2022 - 06.2024
  • Manage team and incidents for Finance ERP ensuring enhanced end-user experience.
  • Monitor, coordinate and report on the performance of services and projects.
  • Practicing Agile frameworks and methodologies.
  • Incident and Problem Management, ensuring that trends or underlying issues are proactively identified and resolved.
  • Recording, classification, and evaluation of change requests and controlling the lifecycle of all changes with minimal disruption to the services being delivered.
  • Coordinate and plan for lifecycle & roadmap management for Applications and supporting components.
  • Day-to-day service operations against agreed commitments, financial targets and SLA.
  • Prepare and Adhere to the Application/Services DRP.
  • Support IT security and compliance.
  • End-user and other Stakeholder Management.
  • Manage individual and Group performance KPIs as defined by leadership.
  • Present team performance in monthly and weekly forums including action plan, where required.
  • Daily coordination of department duties to handle task load, leading meetings, assigning tasks, and communicating it with internal and external stakeholders.
  • Remove roadblocks for the team by guiding them on what incidents should be escalated to support teams and what they can solve on their own.
  • Drive continuous improvement in primary KPIs for your team by supporting the continuous improvement cycle.
  • Manage operations of collections and all the Accounts Paybale functions.
  • Effectively use Audit tools i.e Citrix Screens to prepare proprietary reports.
  • Validating vendor transactional data and sharing report with TL/Managers if any discrepancy.
  • Preparing & updating SOP/DRP of process.
  • Working and managing different projects simultaneously of various cotiviti clients.
  • Calibration with the SMEs to maintain the quality metrics at 99% which improve quality of team members.
  • Preparing various daily production reports and publishing it on daily basis to the team.
  • Clients/vendor contracts validation to understand potential under/over payments.
  • Monitor high risk accounts to avoid escalations.

Sr. Associate (Level 3)

Amazon Development Centre India (ADCI)
Pune
11.2017 - 12.2020
  • Direct manage up to 6 associates.
  • Manage individual associate performance (quality, productivity, compliance, and behavior expectations).
  • Monitor, coordinate and report on the performance of services and projects.
  • Incident and Problem Management, ensuring that trends or underlying issues are proactively identified and resolved.
  • Recording, classification, and evaluation of change requests and controlling the lifecycle of all changes with minimal disruption to the services being delivered.
  • Coordinate and plan for lifecycle & roadmap management for Applications and supporting components.
  • Day-to-day service operations against agreed commitments, financial targets and SLA.
  • Capability and availability management.
  • Manage individual performance KPIs as defined by leadership.
  • Present team performance in monthly and weekly forums including action plan, where required.
  • Daily coordination of department duties, allocating team resources to handle task load, leading meetings, assigning tasks, coordinating breaks and lunches, and communicating with internal and external partners.
  • Remove roadblocks for the team by guiding them on what incidents should be escalated to support teams and what they can solve on their own.
  • Drive continuous improvement in primary KPIs for your team by supporting the continuous improvement cycle.
  • Reviewing and auditing of invoices based on the regulatory policies across the Globe and Amazon compliance for payments/settlements.
  • Processing and auditing of processed invoices by processor on daily basis and Reconciliation which leads to vendor transaction accuracy.
  • Processing of PO, Non-PO into the system.
  • Validation of the invoice with PO & GRN (Two-way, Three-Way Matching system).
  • Check figures, postings, and documents for correct entry, mathematical accuracy and proper codes for Tax and Discounts validation.
  • QC of processed invoices, Vendor Management & Vendor maintenance into the system.
  • Preparing & updating SOP of process.
  • Helping to team members in automation.
  • Calibration with the SMEs to maintain the quality metrics at 99% which improve quality of team members.
  • Identification of defects for already classified products which will help in prevention of escalations from various stakeholders.

Process Analyst

Principal Financial Group
Pune
08.2015 - 02.2017
  • The day-to-day work involves invoice verification and control.
  • Working in the Retirement and Insurance Services Department.
  • Matching Maintenance of Investment Data, Applications and materials for the benefit of Retirement retail and Investment.
  • Check figures, postings, and documents for correct entry, mathematical accuracy and proper codes.
  • Manage applications by reviewing case information to ensure all necessary details are complete and accurate.
  • On a day-to-day basis coding information into the system while meeting production and quality goals.
  • Ensuring client information accuracy as well as the process moves quickly for our customers.
  • Working on Walgreens claims project.
  • Working on Walgreens projects as a individual contributor to bring down over/under payments by removing error prone non value adds from process.
  • Completion on process improvement projects.
  • Completed Value Stream Mapping Project which will help to understand total time taken for completion closing of each transaction and to reduce it by kaizen.
  • Worked upon projects to bring automation of process.
  • Satisfactorily completed UTC Reduction project which brings automation in processing ASINs and improves process excellency.

Education

MBA - Finance

Pune University
Pune

Skills

  • IT operations
  • IT Service Delivery
  • Accounts Payable
  • Payments
  • Reconciliation
  • Compliance
  • AML
  • CAPA Preparation
  • Business analysis
  • Claims
  • Team Management
  • Incident Management
  • Stakeholder management
  • Sop workflow Preparation
  • Project management
  • RCA
  • Application/ERP Management
  • Invoice Handling
  • Service Delivery
  • SAP
  • Citrix
  • Argus (Oracle)
  • Coupa
  • Concur
  • MS-Excel
  • Data management
  • Data Reporting
  • Power Bi

Timeline

Senior ERP Specialist

Cotiviti India Pvt Ltd
01.2022 - 06.2024

Sr. Associate (Level 3)

Amazon Development Centre India (ADCI)
11.2017 - 12.2020

Process Analyst

Principal Financial Group
08.2015 - 02.2017

MBA - Finance

Pune University

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Priyanka Dubey