PRIYANKA DUNGARWAL
Summary
PMP®-certified program manager with over 17 years of experience in delivering complex global initiatives and achieving strategic customer outcomes in multinational settings. Expertise in end-to-end program delivery, establishing PMO governance frameworks, and collaborating with executive stakeholders to convert business objectives into measurable results. Proven ability to manage post-sales customer engagements, define strategic roadmaps, and act as a trusted advisor, ensuring sustained value realization and long-term partnerships. Recognized for leading global implementations and transition programs, enhancing operational readiness and customer satisfaction through process efficiency via automation initiatives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Professional Services Program Manager
OpenText India
07.2024 - Current
- Delivered end-to-end global programs for Digital Solutions across Japan, the UK, and the US, ensuring predictable execution across System Integration (SI), transition to Service Management (SM), and ongoing change governance, consistently achieving >95% on-time milestone adherence.
- Drove pre-sales engagements for cloud-based EDI solutions in the Japan market, partnering with Sales and Solution Architects to conduct discovery workshops, define solution strategies, and develop tailored proposals and effort estimates—strengthening customer trust and improving deal conversion.
- Established a robust program governance framework, including integrated roadmaps, RAID (Risks, Assumptions, Issues, Dependencies) management, executive reporting cadence, and cross-functional dependency tracking across Product, Engineering, QA, DevOps, Security, and Service Management, enhancing delivery transparency and decision-making.
- Owned integrated program and release planning, aligning customer implementations with quarterly product releases, operational readiness, and resource forecasting to ensure controlled scope, schedule predictability, and optimal resource utilization.
- Provided strategic oversight for multiple concurrent global SI projects, aligning customer requirements with product capabilities and release timelines while maintaining high-quality delivery and stakeholder satisfaction.
- Monitored and controlled scope, schedule, quality, and delivery risks across engagements, implementing proactive mitigation strategies and corrective actions through structured governance and traceability mechanisms.
- Led seamless transition from SI to Service Management, defining readiness criteria, validating documentation and runbooks, coordinating knowledge transfer, and securing stakeholder sign-offs to ensure operational stability and business continuity post go-live.
- Governed post-go-live changes and enhancements, establishing formal integrated change control processes to log, impact-assess, prioritize, approve, and schedule requests into quarterly releases, ensuring alignment with business objectives and benefits realization.
- Directed quarterly production release planning and readiness, including scope validation, dependency confirmation, deployment sequencing, customer communications, and post-release retrospectives—significantly improving release predictability and customer confidence.
- Proactively managed cross-customer and regional risks, third-party integrations, and platform dependencies, escalating critical issues with impact analysis and mitigation strategies to executive leadership, enabling informed decision-making.
- Served as the primary program interface for global stakeholders, delivering executive dashboards on delivery health, financial alignment, forecasts, and release impacts, thereby strengthening long-term customer relationships and reinforcing trusted advisor status.
- Supported commercial and resource planning, developing realistic staffing models, maintaining margin awareness, and enforcing disciplined scope control during renewals and change requests, contributing to sustainable and profitable engagements.
Management Bilingual Consultant
Accenture India
02.2022 - 04.2024
- Led end-to-end project management and PMO governance for SAP implementation programs for global Japanese enterprises including Moderna, Square Enix, and Japan Tobacco, ensuring delivery within defined scope, schedule, and quality standards.
- Defined project objectives, scope, workstreams, roles, and responsibilities in collaboration with global stakeholders across India and Japan.
- Developed detailed project plans using structured milestone tracking, resource allocation models, and execution roadmaps to drive controlled and consistent project delivery.
- Managed cross-functional and multi-geography teams across application development, deployment, and implementation phases, ensuring optimal utilization of internal and third-party resources.
- Established centralized project tracking and reporting frameworks using MS Project, Excel dashboards, and governance templates to enhance visibility into milestones, risks, budget tracking, and dependencies.
- Monitored project progress, tracked KPIs, and presented regular status reports to senior leadership and client stakeholders, ensuring transparency and proactive decision-making.
- Identified and mitigated delivery risks through structured risk assessment frameworks, issue logs, and escalation mechanisms — reducing potential schedule deviations and improving predictability.
- Managed scope changes through structured change control processes, ensuring alignment with contractual commitments and minimizing budget/schedule impact.
- Partnered closely with Customer Success and business stakeholders to ensure solutions were fit-for-purpose and aligned with evolving business requirements.
- Drove continuous process improvement initiatives within PMO governance, enhancing reporting accuracy, documentation standards, and execution efficiency.
- Supported APAC sales origination initiatives by contributing to solution design discussions, capability mapping, effort estimations, and proposal development for enterprise clients.
- Strengthened client relationships through clear bilingual communication (English/Japanese), structured documentation, and proactive stakeholder engagement.
PMO Lead • Full-time
First QA Systems K.K.
04.2020 - 02.2022
- Led the Project Management Office (PMO) functions, overseeing executive reporting, governance, and project standardization.
- Designed and implemented project management frameworks, templates, and dashboards to enhance delivery visibility and control.
- Owned executive-level reporting, consolidating project health, resource utilization, and risk summaries for senior leadership.
- Collaborated with delivery teams to ensure alignment with PMO processes, KPIs, and compliance standards.
- Partnered with cross-functional teams to improve project documentation, tracking, and review mechanisms.
- Acted as Business Analyst for the ServiceNow implementation project, gathering requirements, defining workflows, and supporting UAT.
- Facilitated communication between business stakeholders and technical teams to ensure accurate delivery of functional requirements.
Business Support Specialist • Full-time
Fujitsu Consulting India Pvt. Ltd.
10.2016 - 04.2020
Japanese Bilingual and Team Leader • Full-time
Larson & Turbo Infotech
01.2014 - 10.2014
Bilingual Test Engineer • Full-time
Tata Consulting Services
06.2013 - 01.2014
Business Support Engineer • Contractor
Sony India Pvt. Ltd.
11.2011 - 11.2013
Project Coordinator
Toshiba Software Pvt. Ltd.
02.2011 - 11.2011
Japanese Bilingual Expert • Full-time
Yash Languages Services
06.2008 - 01.2011
Translator
Vertex Software
01.2005 - 06.2008
Education
Special Diploma - Japanese Language
Pune University
Pune04-2009
Bachelor’s degree - Commerce (B.Com.)
Pune University
India01-2007
Skills
- Strategic Customer Engagement and Trusted Advisary
- Project and Program Management
- Benefits Realization & Value Management
- Stakeholder & Executive Communication
- Risk, Issue, and Change Management
- Global Implementations & Transition Management
- Process Optimization & Automation
- Cross-functional & Multicultural Leadership
- Strategic Thinking & Decision-Making
- Negotiation & Conflict Resolution
- Analytical & Creative Problem-Solving
Community Service & Volunteer Work
PMI Deccan Pune Chapter, General Manager, Pune, Maharashtra, 2025-07, Present, Seminars, Monthly Education Events, CXO events, Project Management education Events, CSR Events
Websites, Portfolios and Profiles
www.linkedin.com/in/priyankadungarwal-programmanager
Certification
- PMP Certification PMI 2025-01 - 2025-05
- Pursuing Cognitive Project Management in AI
- AL in Agile Delivery
- Talking to AI: Prompt Engineering for Project Managers
- IIBA Certified Business Analyst IIBA/COEPD
- ITIL Foundation V3
- Special Diploma in Japanese Language
- JLPT N2 in Japanese Language
Languages
English
Japanese
Hindi
Marathi
Timeline
Professional Services Program Manager
OpenText India
07.2024 - Current
Management Bilingual Consultant
Accenture India
02.2022 - 04.2024
PMO Lead • Full-time
First QA Systems K.K.
04.2020 - 02.2022
Business Support Specialist • Full-time
Fujitsu Consulting India Pvt. Ltd.
10.2016 - 04.2020
Japanese Bilingual and Team Leader • Full-time
Larson & Turbo Infotech
01.2014 - 10.2014
Bilingual Test Engineer • Full-time
Tata Consulting Services
06.2013 - 01.2014
Business Support Engineer • Contractor
Sony India Pvt. Ltd.
11.2011 - 11.2013
Project Coordinator
Toshiba Software Pvt. Ltd.
02.2011 - 11.2011
Japanese Bilingual Expert • Full-time
Yash Languages Services
06.2008 - 01.2011
Translator
Vertex Software
01.2005 - 06.2008
Special Diploma - Japanese Language
Pune University
Bachelor’s degree - Commerce (B.Com.)
Pune University