PRIYANKA ETANE

Project: PREMIUM_SUPPLIER (SAP RISE with Infra Operations).

• Provided multi-technology infrastructure operations within a single service platform.
• Facilitated monthly capacity management planning and patch updates for Linux and Windows servers.
• Analyzed incident SLA reports to enhance response times.
• Maintained Azure Cloud environments, focusing on security and efficiency.
• Utilized ServiceNow (SNOW) for effective ticket resolution.
• Employed Zabbix and FRUN for proactive system monitoring.
• Implemented backup solutions, failover recovery processes, and managed scheduling policies.
• Acted as technical liaison between clients and company to resolve issues.

Project: Japan Finance Corporation (JFC)

• Streamlined change management processes for production system modifications, enhancing overall efficiency.
• Investigated incidents with root cause analyses, identifying major issues and solutions.
• Conducted regular audits to ensure compliance with network security policies.
• Protected critical information through effective data backup and disaster recovery measures.
• Enhanced server performance by installing, configuring, and troubleshooting hardware and software.
• Delivered prompt technical support for resolving network connectivity problems.
• Coordinated installation planning and scheduling to meet project deadlines.
• Directed FJCloud-O system operations within credit insurance and agriculture sectors.

• Researched and diagnosed technical issues, delivering effective solutions.
• Developed training materials for field technicians to enhance skill sets.
• Provided on-site training and support for project assignments to ensure successful execution.