Priyanka Gaikwad

Assistant Manager

Atos Pvt LTD

Pune

08.2018 - Current

Worked to ensure a positive and hassle-free customer experience
Managed front-end and back-end development in the Learning Management systems
Facilitated innovative learning experiences and hands-on learning for Campus hires.
Organized student performance and enrichment activities to facilitate learning.
Reviewed and evaluated programs for compliance with the Business team.
Developed and facilitated learning programs to ensure the professional development of employees.
Conducted post-training evaluations to measure effectiveness of instruction techniques and overall program success.
Collaborated with subject matter experts to create content for e-learning courses.
Conducted assessments, surveys and interviews to identify training needs and develop appropriate courses with the technical trainers.
Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Developed strategies for tracking employee progress in completing required training courses.
Participated in and attended meetings or seminars to obtain information for use in training programs.
Maintained records of all training activities including attendance rosters and evaluation forms.
Suggested and offered specific training programs to help workers maintain or improve job skills.
Managed the Learning Management System including user profiles, course catalogs and reporting functions.
Assessed training needs through surveys, interviews with employees or focus groups.
Communicated regularly with stakeholders at all levels within organization about upcoming trainings or changes in policy.
Coordinated recruitment and placement of training program participants.
Selected and assigned instructors to conduct training.
Monitored, evaluated and recorded training activities or program effectiveness.
Provided technical support for users of the LMS system.
Coordinated logistics for classroom-based training events such as facility rental, audio and visual equipment setup for Campus batches.
Analyzed feedback from participants in learning sessions to improve future offerings.
Prioritized and organized tasks to efficiently accomplish service goals.
Exceeded customer satisfaction by finding creative solutions to problems.
Completed day-to-day duties accurately and efficiently.
Collaborated with team members to discuss new opportunities.
Recognized by management for providing exceptional customer service.