Dedicated and detail-oriented Service Coordinator with over 5 years of experience in managing customer service operations and driving client satisfaction. Proven expertise in delivering exceptional support, efficiently resolving issues, and optimizing service delivery processes to enhance operational efficiency. Strong communication, problem-solving, and multitasking skills foster positive relationships with clients and team members. Eager to leverage this extensive background in a dynamic, customer-focused organization committed to excellence in service.
Hi, I’m
PRIYANKA GAIKWAD
Pune
Summary
Overview
5
years of professional experience
1
Certification
Work History
Cosmos Sahara Elevator
Assistant Manager
05.2023 - Current
Job overview
- Managed scheduling and coordination of service calls for technicians to ensure timely completion of work orders.
- Assisted clients in resolving service-related inquiries and concerns to maintain high levels of customer satisfaction.
- Maintained accurate records of service requests, work progress, and technician availability.
- Collaborated with cross-functional teams to prioritize service requests and ensure prompt resolution of issues.
- Generated repeat business through exceptional customer service.
Shriram life Insurance
CENTER OPERATION EXECUTIVE
09.2022 - 05.2023
Job overview
- Managed daily operations and staff at a busy center, ensuring efficient workflow and excellent customer service
- Oversaw budgets, expenses, and financial performance to meet or exceed targets
- Collaborated with cross-functional teams to drive innovation and continuous improvement in operations
- Developed and implemented administrative procedures to streamline operations and increase efficiency within the center
- Coordinated and scheduled meetings, appointments, and travel arrangements for center executives
- Managed the handling and processing of all incoming and outgoing branch mail and packages efficiently and accurately
- Oversaw cash handling procedures, including daily deposits, reconciliations, and preparing currency shipments
- Verified and processed insurance policy information by reviewing and confirming customer login details.
- Maintained accuracy of insurance policy records by regularly updating login information in database systems.
- Assisted customers with login issues and password resets to ensure seamless access to their insurance policies.
IBG Fincon Pvt.Ltd.
OPERATION EXECUTIVE
05.2022 - 09.2022
Job overview
- Efficiently manage operations by organizing files, logging in data, and filling out all necessary information in software systems
- Collaborate with team members to streamline operations and improve overall efficiency
- Maintain accurate records and documentation for easy access and reference
DTDC
FRONT OFFICE EXECUTIVE
01.2021 - 05.2022
Job overview
- Provide counseling, support, and encouragement
- Managed front desk operations, including answering phones, greeting guests, and handling inquiries with professionalism and efficiency
- Coordinated with various departments to facilitate communication and provide seamless support for daily operations
- Resolved customer issues and complaints promptly, maintaining a high level of customer satisfaction and retention
Education
Jawaharlal Vidyalaya & Junior College KedgaonPune, India
HSC from Commerce
04.2020
University Overview
Graduated with honors from pune University with a Bachelor's degree in Commerce, specializing in Finance and Accounting. Completed coursework in financial analysis, investment management, and corporate taxation, developing a strong foundation in key business principles.
ANNASAHEB MAGAR MAHAVIDYALAYA, HADAPSAR PUNEpune
05.2021
University Overview
Completed Bachelor's degree in Commerce with a specialization in Taxation from a reputable university. The rigorous coursework included taxation principles, tax planning strategies, and current tax laws and regulations. Achieved a high GPA by excelling in courses such as Corporate Taxation, Individual Taxation, and International Taxation. Participated in various tax-related projects and case studies to apply theoretical knowledge to real-world scenarios. Collaborated with classmates on group projects to analyze complex tax issues, prepare tax returns, and develop tax-saving strategies for individuals and businesses. Developed strong analytical skills and attention to detail through hands-on experience in tax planning and compliance.
SSC-Jawaharlal Vidyalaya & Junior College KedgaonKedgaon
04-2018
University Overview
Skills
- Experienced in Excel and data handling
- Service coordination
- Customer service leadership
- Advanced Excel proficiency
- Customer service experience
- Strong academic credentials
- Basic and Advanced Excel
- Day to Day Accounting in Tally ERP 9
- TDS (Non Salary)
- PF, ESI
- Balance Sheet Finalization
- Goods and Service Tax (GST)
- E filing ITR for Salaried Business and Small Proprietorship
- Calculating deduction for partner salary and E Filing ITR for Income Tax
- Proficient in using MS Office components (Word, Excel, and PowerPoint)
- Customer relations
- Effective problem resolution
- Microsoft office expertise
Certification
MSCIT Certification
Language
English
Hindi
Marathi
Timeline
Assistant Manager
Cosmos Sahara Elevator
05.2023 - Current
CENTER OPERATION EXECUTIVE
Shriram life Insurance
09.2022 - 05.2023
OPERATION EXECUTIVE
IBG Fincon Pvt.Ltd.
05.2022 - 09.2022
FRONT OFFICE EXECUTIVE
DTDC
01.2021 - 05.2022
Jawaharlal Vidyalaya & Junior College Kedgaon
HSC from Commerce
ANNASAHEB MAGAR MAHAVIDYALAYA, HADAPSAR PUNE
SSC-Jawaharlal Vidyalaya & Junior College Kedgaon