PRIYANKA GANDHI
Senior Associate
Gurgaon
Summary
Dedicated Supply Chain Associate with a proven track record of delivering exceptional results. Seeking a role with a company that fosters a positive learning environment to explore and implement new technologies for business improvement. Committed to utilizing skills effectively to contribute towards achieving company objectives.
Overview
13
13
years of professional experience
4032
4032
years of post-secondary education
2
2
Certifications
Work History
- Resolve received requests effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
- Assisted team by handling Run & Maintain data.
- Maintain daily tracker on daily basis.
Supply Chain Management
Tata Consultancy Services (TCS) | Client: DUPONT USA LLC
10.2021 - Current
- Analyses route schedules or load plans, historical activity, and customer trends in order to make suggestions for enhancing routing efficiency and solution efficacy.
- Assist in developing and putting into practice a supply chain solution Recognize chances for the customer to save money.
- Take care of the recurring analysis and duties generating ongoing cost-saving measures.
- In order to eliminate waste, examine present procedures and suggest or implement improvements.
- Proactively control key performance indicators, undertake root cause analysis, and employ TM operating systems.
- Interact with clients to resolve issues and plan implementations Create weekly customer metrics for distribution and create customer performance reports.
- Meet deadlines for customers and create metrics dashboards that emphasize data unique to customers.
- Willing to work hard to succeed in a rapidly changing marketplace.
- AP and MS Excel, Macros, Power BI, Analysis for Office.
- Uses tactical procedures every day in accordance with the defined business standards.
- Respond to consumer inquiries with independence and discretion, then offer solutions.
- Collaborating with internal subject matter experts to address issues and assist with implementations.
- Follow engineering-established procedures and assist in implementing any procedure adjustments and changes to the way that transportation is designed.
- Additional duties and projects that the supervisor has allocated.
- Maintain accurate records of sales activities and customer interactions.
- Operated high voltage equipment such as buffers, automatic scrubbers and high-pressure washers. Completed routine preventative maintenance.
- Worked under strict deadlines and responded to service requests
- Develop and maintain relationships with existing customers and new clients in the industry.
L2 Network Support Engineer
Tata Consultancy Services (TCS) | Client: Jaguar Land Rover
02.2018 - 06.2021
- Resolve reported Incidents within the specified Service Level Agreements/Operational Level Agreements by troubleshooting of Software and Hardware.
- Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible with overall responsibility for the resolution of assigned incidents till closure.
- Document troubleshooting steps and service restoration details.
- Create and submit knowledge articles.
- Provide specialized investigation and diagnosis of all Incidents and Service Requests, also provide remote support through Computer Management console.
- Identify Problems and collaborate with concern teams to resolve the complex problems.
- Verify resolution with end-users and resolve assigned Incidents within the given SLA's.
- Escalate Major Incidents to the Incident and/or Problem Manager.
- Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Process Coordinator.
- Escalate unresolved Incidents to Tier 3.
- Enhances CSS Return ratio.
Associate
Concentrix Daksh Services Ltd.
06.2015 - 06.2017
- Set up, tested and configured networks, desktops, laptops and printers.
- Resolved technical issues for clients in person, on the phone and through e-mail.
- Installed motherboards, processors, RAM and graphics cards.
- Performed desktop and laptop repairs for HP, Leveno, and Dell systems.
- Diagnosed installed, configured and repaired computer systems and software.
- Provided base level IT supports to company personnel.
Technical Support Engineer Trainee
Vayam InfoSolution Pvt. Ltd.
01.2013 - 07.2013
- Repaired any and all electronics.
- Updated computers.
- Resolved any issues with any electronics a client may have brought in.
- Resolved technical issues for clients in person, on the phone, and through e-mail.
Education
MBA - Marketing & International Business
Maharshi Dayanand University
B.TECH - Electronics And Communications Engineering
Maharshi Dayanand University
Diploma - Computer Science Engineering
Shri Balaji Institute of Engineering & Technology
Skills
Remote desktop support
Customer relationship Management
Information security
Basics of Networking
Advanced troubleshooting of IT tools
Incident Management
Problem Management
Inventory Management
Supply chain Management
Marketing Management
Power BI
SAP-MM(Material Management)
Computer diagnostics and repair
Hardware & software support and troubleshooting
Maintenance, Repair & Operations
Excellent problem solving skills
Operations Management
Microsoft Office
Technical Skills
Networking
Current Problem Solving, Technical support Trouble Shooting
Supply chain management
Supply chain
Certification
PTE CORE Certified (PEARSON TEST OF ENGLISH) With Overall 75 Marks & Valid till February 2027
Total Experience
8.11 years
Affiliations
- Keywords
- Hardware support and troubleshooting, Information security, Microsoft Office, Windows OS, Network, Networking, Networks, personnel, Problem Solving, protocols, repairs,Technical support, systems support, TroubleShooting, Remote desktop support, Customer relationship Management, Information security, Basics of Networking, Advanced troubleshooting of IT tools, Incident Management, Problem Management, Inventory Management, Supply chain Management, Marketing Management, Computer diagnostics and repair, Hardware & software support with troubleshooting, Maintenance, Repair & Operations, Excellent problem solving skills, Operations Management, Microsoft Office, Technical Skills, Networking, Current Problem Solving, Technical support Trouble Shooting.
Accomplishments
Worked for TCS-iON team for making assessments as SME in July 2025.
Timeline
Supply Chain Management
Tata Consultancy Services (TCS) | Client: DUPONT USA LLC
10.2021 - Current
L2 Network Support Engineer
Tata Consultancy Services (TCS) | Client: Jaguar Land Rover
02.2018 - 06.2021
Associate
Concentrix Daksh Services Ltd.
06.2015 - 06.2017
Technical Support Engineer Trainee
Vayam InfoSolution Pvt. Ltd.
01.2013 - 07.2013
Diploma - Computer Science Engineering
Shri Balaji Institute of Engineering & Technology
MBA - Marketing & International Business
Maharshi Dayanand University
B.TECH - Electronics And Communications Engineering
Maharshi Dayanand University