Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

PRIYANKA GAUR

New Delhi,DL

Summary

To contribute and upgrade the academically and professionally gained knowledge by uniting with an exemplary organization. I intend to work by virtue of my proven skills, abilities and sound experience gained in previous organization I have associated myself with. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

1
1
Language
8
8
years of professional experience

Work History

Assistant Manager

Pearl Academy
Delhi, Delhi
12.2017 - Current
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Carried out day-day-day duties accurately and efficiently.
  • Served students in a friendly, efficient manner following outlined steps of service.
  • Delivered exceptional level of service to each student by listening to concerns and answering questions.
  • Offered friendly and efficient service to all students, handled challenging situations with ease.
  • Improved operations through consistent hard work and dedication.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Coordination with Faculties and other departments.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Designation SENIOR EXECUTIVE

AAKASH EDUCATIONAL SERVICES LTD
08.2015 - 11.2017
  • Used coordination and planning skills to achieve results according to schedule.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Oversaw daily operations to ensure high levels of productivity.
  • Increased customer satisfaction by resolving issues.

Academic Counselling

MATRIX, Designation ADMINISTRATION INCHARGE CUM COUNSELLOR Department Administration Department
09.2012 - 04.2015
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Education

B.COM(Hons) 2 -

university of delhi

10+2 - undefined

CBSE

MBA - Finance and Human Resource

Bhagwan Parshuram Institute Of Technology

Skills

Coordination of Administrative Activities

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Timeline

Assistant Manager

Pearl Academy
12.2017 - Current

Designation SENIOR EXECUTIVE

AAKASH EDUCATIONAL SERVICES LTD
08.2015 - 11.2017

Academic Counselling

MATRIX, Designation ADMINISTRATION INCHARGE CUM COUNSELLOR Department Administration Department
09.2012 - 04.2015

MBA - Finance and Human Resource

Bhagwan Parshuram Institute Of Technology

10+2 - undefined

CBSE

B.COM(Hons) 2 -

university of delhi

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PRIYANKA GAUR