PRIYANKA GAUTAM
DELHI
Summary
Performance oriented professional with strong abilities to manage the teams & clients. Seasoned with more than 7 years in the filed of Customer service & Banking domain. My goal is to work on a challenging job profile which provide an opportunity to enhance my technical skills and knowledge, this could provide me an insight into new aspects so that it would be helpful for my career.
Overview
9
9
years of professional experience
Work History
Lead Analyst
HCL
12.2020 - Current
- Collaborated with functional heads to identify opportunities for operational improvement and strategic decisions in respective functions based on data
- Conducted details analysis, generated insights and visualizations and published reports based on Projects-wide data. Along with maintain all the SOPs of the project.
- Developed and maintained key performance indicators to track progress against goals.
- Managed regular and ad-hoc project and account review meetings, both internally & with Clients.
- Improved data accuracy and value by streamlining processed regarding data flow and data quality
- Meet with decision makers, systems owners to review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving systems goals, identify and resolve systems issues
- Provide orientation and training to end users for all modified and new systems.
- Provide guidance and/or instruction to junior staff members.
Senior Analyst
Deutsche Bank
12.2018 - 12.2020
- Strategic & Operational contributor to the implementation of the new Training facility.
- Prepared presentations on results of analysis for management team.
- Update procedures, operations instructions and any other documentation impacted by system changes
- Manage all corporate client accounts, Debit/Credit cards & Electronic Banking. Along with receive and respond to client inquiries via swift/e-mail.
- Escalate issues to supervisors and managers as per the escalation procedures
- Compile sort & verify the accuracy of data before it is entered.
- Meet or exceed established targets with 99.50% accuracy.
Analyst
Deutsch Bank
05.2017 - 12.2018
- Maintained ISO documentation through yearly audits and periodic updates
- Created visual representations of assembly operations to aid in training and development of hourly employees
- Analyzing & maintaining the corporate clients accounts, completing the agreements and changement in signatories.
- Preparing and formulating various types of invoices in German and English.
Practitioner
Concentrix
09.2015 - 05.2017
- More than 1000+ product services experience in Amazon.de
- Implemented processes and procedures to manufacture in day-to-day activities
- Resolved customer problems and complaints by clarifying the issues.
- Built trust in the brand by responding efficiently and helpfully to customer needs.
- Keep accurate records of customer interaction and corresponding cases.
Education
GRADUATED (LAKSHMIBAI COLLEGE DELHI UNIVERSITY) -
Delhi University
01.2016
GERMAN LANGUAGE (B2.1) MAX MUELLER BHAVAN, DELHI -
01.2015
COMPLETED 12TH COMMERCE (CBSE) -
01.2012
COMPLETED 10TH (CBSE) -
01.2010
Skills
- Strong oral & written communication skills
- Good organizational, planning and project management skills
- Solid organizational skills: ability to organize and maintain accurate, orderly files and records
- Clear thinking/problem solving
- Excellent interpersonal and teaming skills
- An effective communicator with leadership skills
- Excellent understanding of the organization's goals and objectives
- Active listening and interpersonal skills for improving Client experience
- Training and mentoring
Additional skills and Awards
- Foreign language, GERMAN LANGUAGE (Oral, Reading, Writing)
- Knowledge of Computer, MS Office (Word/Excel), Internet
- 04/2019-06/2019: Awarded as 'Employee of the quarter' by HCL for successfully implementing the new process idea which saves time & improved accuracy.
Disclaimer
I hereby declare that the information above is true to the best of my knowledge and belief.
Timeline
Lead Analyst
HCL
12.2020 - Current
Senior Analyst
Deutsche Bank
12.2018 - 12.2020
Analyst
Deutsch Bank
05.2017 - 12.2018
Practitioner
Concentrix
09.2015 - 05.2017
GRADUATED (LAKSHMIBAI COLLEGE DELHI UNIVERSITY) -
Delhi University