Summary
Overview
Work History
Timeline
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PRIYANKA GHOSH

KOLKATA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

MANAGER -CUSTOMER SERVICE

DIAMOND GROUP
04.2014 - Current
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Gained strong leadership skills by managing projects from start to finish.

Executive-CRM

Bengal Ambuja Housing Development Limited
10.2010 - 03.2015
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Educated customers about [Product or Service] options and processed purchases.
  • Assisted customers with opening accounts and signing up for new services.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.

Front Desk Receptionist

Deb Rupayan Housing Co.Ltd
02.2008 - 09.2010

Timeline

MANAGER -CUSTOMER SERVICE

DIAMOND GROUP
04.2014 - Current

Executive-CRM

Bengal Ambuja Housing Development Limited
10.2010 - 03.2015

Front Desk Receptionist

Deb Rupayan Housing Co.Ltd
02.2008 - 09.2010

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PRIYANKA GHOSH