PRIYANKA GHOSH
KOLKATA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
MANAGER -CUSTOMER SERVICE
DIAMOND GROUP
04.2014 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
Executive-CRM
Bengal Ambuja Housing Development Limited
10.2010 - 03.2015
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Educated customers about [Product or Service] options and processed purchases.
- Assisted customers with opening accounts and signing up for new services.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
Front Desk Receptionist
Deb Rupayan Housing Co.Ltd
02.2008 - 09.2010
Timeline
MANAGER -CUSTOMER SERVICE
DIAMOND GROUP
04.2014 - Current
Executive-CRM
Bengal Ambuja Housing Development Limited
10.2010 - 03.2015
Front Desk Receptionist
Deb Rupayan Housing Co.Ltd
02.2008 - 09.2010
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