Priyanka Goley
Gurgaon
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Service Advisor
British Airways CallBA
2023.06 - Current
- Gained extensive knowledge of airline operations through handling NDC trade calls, emphasizing the importance of premium clients and strong customer relations.
- Recognized as a quality superstar in both UK and US shifts for NDC trade calls.
- Achieved low AHT (Average Handling Time) consistently, alongside impressive data metrics such as reduced wrap time and hold time.
- Developed expertise in managing premium client interactions while ensuring high-quality customer service.
- Frequently acknowledged for delivering exceptional performance in handling trade calls efficiently and effectively.
Customer Care Representative
SnazzyBee The design Studio
2021.08 - 2023.03
- Managing relationships with clients and helping with growing business over calls and meetings
- Understanding pulse of customer to provide them better assistance
- Understanding requirement of customers and helping internal designing teams to design products accordingly
- Working with customer to address their after sales issues in timely manner
- Train new interns and conduct meetings
- Working on assigned tickets and connect with customers ( Outbound + Inbound)
Education
Bachelor of Design - Interior Design
Banasthali Vidyapith
2015.09 - 2019.07
Skills
- Customer Assistance
- Requirements Understanding
- Training
- Meeting Conducting
- Ticket Management
- Outbound Communication
- Inbound Communication
- MS Word, MS Excel
- NDC Trade
- Amadeus and Sabre commands
- Salesforce
Resumeobjective
Highly skilled and customer-focused professional with a proven track record of delivering exceptional service in fast-paced call center environments. Seeking a customer service position where I can utilize my strong communication skills, problem-solving abilities, and empathetic approach to ensure customer satisfaction and contribute to the company's success.
Timeline
Service Advisor
British Airways CallBA
2023.06 - Current
Customer Care Representative
SnazzyBee The design Studio
2021.08 - 2023.03
Bachelor of Design - Interior Design
Banasthali Vidyapith
2015.09 - 2019.07