Priyanka Halade
Hyderabad
Summary
Dynamic and focused professional offering over 7+ years experience in Healthcare, Medical Billing and Claims processing Domain with excellent team management and project management skills. Proven Success in managing Quality transitions, Training requirements, capacity utilization and managing day to day activities. Responsible for executing operational excellence methodologies and Quality standards Specialist in working on special reports - Denials report identifying trends/Issues which can enhance cash flow and resolution. Prepare and present weekly data on the client call.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Operations
Corrohealth
02.2024 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Coordinated with General Manager in different operational issues and promotional activities.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Streamlined operations by implementing efficient workflow processes and procedures.
Team Manager
IKS-Health, Inventurus Knowledge Solutions
02.2023 - 02.2024
- Led and managed a team of15 members, providing clear guidance, setting goals, and ensuring alignment with
organizational objectives. - Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Led employee relations through effective communication, coaching, training, and development.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
- Conducted comprehensive market research to inform project direction, ensuring competitive edge.
- Increased client satisfaction with timely project delivery and consistent updates.
- Reduced turnover rates by implementing comprehensive feedback and support system for team members.
- Spearheaded quality assurance initiatives, resulting in fewer errors and higher client satisfaction.
Quality Assurance Executive
IKS-Health, Inventurus Knowledge Solutions
06.2022 - 02.2023
- Evaluated audit findings to implement appropriate corrective actions.
- Collaborated with 120-person operating staff to establish procedures, standards, systems and procedures.
- Championed initiatives focused on reducing waste and increasing overall product yield percentages through process optimization efforts.
- Planned, conducted and monitored testing and inspection of materials and finished product quality.
Senior AR Process Consultant
Cognizant
09.2021 - 03.2022
- Spearheaded the adoption of Lean Six Sigma methodology within the organization, leading to improved workflows and reduced waste.
- Collaborated with cross-functional teams to resolve billing discrepancies and ensure proper revenue recognition.
- Enhanced cash flow by streamlining accounts receivable processes and implementing effective collection strategies.
- Improved overall financial performance with meticulous invoice generation, payment processing, and data analysis.
- Prepared detailed aging reports for management review on a regular basis, highlighting potential risks in the AR portfolio.
Senior Process Consultant
AGS Health
03.2021 - 09.2021
- Streamlined operations with the development of comprehensive process maps and documentation.
- Delivered measurable results through data-driven decision-making and ongoing performance tracking.
- Boosted client satisfaction ratings through timely issue resolution and proactive communication efforts.
AR Associate
Hinduja Global Services
05.2018 - 03.2021
- Managed collection efforts for delinquent accounts, minimizing bad debt expense through proactive measures.
- Assisted in training new team members on AR systems and best practices, increasing overall department efficiency.
- Assisted in audit preparation, ensuring accurate financial records were maintained for accountability purposes.
- Categorized revenue streams accurately for better budgeting and forecasting purposes within the organization.
Education
MBA - Finance
Mother Theresa Management College
01.2021
Bachelor's degree - science
Siddharth college for women
01.2018
Intermediate -
Siddhartha Junior College
01.2015
SSC -
Sri Vidya Vihar High School
01.2013
Skills
- People Management
- Project Management
- MS Office Applications
- Team building
- Training and mentoring
- Employee supervision
- Performance analysis
- New employee hiring
Accomplishments
- Provided regular progress reports to Top management, analyzing team performance and recommending improvements for greater efficiency.
- Increased team productivity by 100% through streamlined processes and task
delegation. - Successfully led the team through sending appeals, resulting in generating revenue
- Reduced team turnover by implementing effective mentorship and professional
development programs. - Extra Mile stone award- 2023
Languages
English
Telugu
Hindi
Hobbies and Interests
Cooking
Timeline
Assistant Manager of Operations
Corrohealth
02.2024 - Current
Team Manager
IKS-Health, Inventurus Knowledge Solutions
02.2023 - 02.2024
Quality Assurance Executive
IKS-Health, Inventurus Knowledge Solutions
06.2022 - 02.2023
Senior AR Process Consultant
Cognizant
09.2021 - 03.2022
Senior Process Consultant
AGS Health
03.2021 - 09.2021
AR Associate
Hinduja Global Services
05.2018 - 03.2021
Bachelor's degree - science
Siddharth college for women
Intermediate -
Siddhartha Junior College
SSC -
Sri Vidya Vihar High School
MBA - Finance
Mother Theresa Management College
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