Priyanka Jaiswal
Manager Operations
Summary
Seasoned Manager, talented leader and QA, applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Operations Manager
ICCS
4 2024 - 8 2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled staff training initiatives aimed at upgrading the workforce to meet dynamic industry demands.
- Analyzed and reported on key performance metrics to senior management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated clear communication between employees and upper management through regular meetings and updates, fostering strong work relationships and creating positive work environment.
Assistant Manager - Training and Quality
Cliniqon RCM Private Limited
02.2023 - 11.2023
- Have kept a track record of identifying areas in need of enhancement and implementing solutions that optimize workflow, reduce inefficiencies, implementing training programs for coding employees and ultimately improving outcomes in diagnostic medical coding.
- I ensured that healthcare practices remain current, efficient, aligned with industry advancements and fostered a culture of continuous improvement, to remain compliant with medical coding standards and regulations and overseeing quality assurance processes to maintain accuracy in medical coding.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Mentored junior staff members in their professional development by offering guidance in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
Team Lead and Auditor
3Gen Consulting Services, LLP
12.2014 - 02.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Enhanced effectiveness of internal audit function through strategic planning and goal setting.
- Maintained up-to-date knowledge of industry regulations and standards, ensuring audit practices remained compliant.
Junior Medical Coder
XL Healthcare
06.2013 - 11.2014
- Maintained a high level of productivity while consistently meeting deadlines.
- Correctly coded for various hospital and nursing facilities.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules to assign diagnostic codes.
- Improved patient privacy protection by strictly adhering to HIPAA regulations during coding process.
- Enhanced coding accuracy by meticulously reviewing patient records and applying correct medical codes.
- Maintained up-to-date knowledge of coding guidelines and regulations, ensuring compliance across all coding activities.
Education
B.Tech (Biotechnology) -
Amity University
Jaipur, India 05.2008 - 2012.05
Higher Secondary Education (10+2) -
Devasthali Vidyapeeth
Ballia, IndiaSSE (10th) -
Dowhill School
Kurseong, IndiaSkills
Operations management, efficiency and monitoring
Team Leadership
Problem-Solving
Performance monitoring, evaluation and reporting
Financial Management
Communication Skills
Quality Assurance Controls
Decision-Making
Analytical Skills
Attention to Detail
Interpersonal Communication
Report Generation
Health and safety compliance
Data Management
Microsoft Office/Excel/PPT
ICD 10 CM Medical Coding
Oasis E/POC Reviewer
Medical Terminology
HCC Coding
EHR/EMR Analysis
Process Training
Certification
Certified Lean Six Sigma AI Yellow Belt, The Council for Six Sigma Certification (CSSC), 08/24
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Nepali
Intermediate (B1)
Bengali
Elementary (A2)
French
Elementary (A2)
Timeline
Assistant Manager - Training and Quality
Cliniqon RCM Private Limited
02.2023 - 11.2023
Team Lead and Auditor
3Gen Consulting Services, LLP
12.2014 - 02.2023
Junior Medical Coder
XL Healthcare
06.2013 - 11.2014
B.Tech (Biotechnology) -
Amity University
05.2008 - 2012.05
Operations Manager
ICCS
4 2024 - 8 2024
Higher Secondary Education (10+2) -
Devasthali Vidyapeeth
SSE (10th) -
Dowhill School
Certified Lean Six Sigma AI Yellow Belt, The Council for Six Sigma Certification (CSSC), 08/24
Certified AI Medical Coder (CAIMC), Professional Medical Billers Association USA, 08/24
Certified Professional Coder (CPC), AAPC Hyderabad Local Chapter, 06/16
Board Certified Home Health - Coding (BCHH-C), The National Credentialing Board of Home Health and Hospice, 06/15
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