Priyanka Jannu

• Dealt with UK Customers as the process was related to Car Insurance and adding breakdown covers.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.

• Actively approaching customers who require additional help
• Identifying their needs and advising the best solutions in order to exceed expectations
• Keeping our area of responsibility clean, tidy, priced and fully stocked and ensuring basic merchandising are in place all the time which gives customers a positive shopping experience
• Read and understand plans and measurements of spaces
• Assisting customers and providing advice on the best solutions for their homes
• Daily assisting and follows ups done by phone call and emails to create kitchen in a 3D rendering software that are functional and beautiful using world class products
• Providing online and offline kitchen planning services
• Communicating effectively with customers, co-workers, supervisors and IKEA.s a certified kitchen planner, I specialize in designing functional and aesthetically pleasing kitchen spaces, ensuring efficient layouts and optimal use of materials. I collaborate with clients to understand their needs and preferences, creating customized plans that enhance both style and functionality.A

Utilizing expertise in home furnishings to design solutions for room settings, homes, vignettes, and sales support areas that embody the IKEA identity.

Actively engage in collecting insights from home visit interviews, translating this information into locally relevant, functional, aesthetic, and commercially viable home furnishing solutions that exceed customer expectations in the IKEA style.

Contribute to developing a Showroom matrix that showcases a diverse range of styles, living situations, and price points to create a dynamic visual experience. High quality, simplicity, efficiency, and cost-effectiveness in planning and implementing all range presentation solutions by utilizing global tools and best practices.

Stay informed about home furnishing, retail trends, and industry developments to participate in workshops that foster creative ideas.

Help shape the department action plan with initiatives aimed at business growth and long-term profitability, executing agreed-upon strategies alongside the Com&In team and other departments.

Adhere to established routines and responsibilities, collaborating effectively with the Com&In team and other functions to seize commercial opportunities, while understanding the impact of your actions on financial outcomes.

Keep the visitor experience in mind while working on the shop floor, minimizing disruptions and prioritizing safety and visual appeal for guests at all times.