PRIYANKA JOSHI
Senior Client Service Advisor
Pune
Summary
Knowledgeable and dedicated customer service professional with 6.5 years of experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Senior Client Service Advisor
WNS global services Pvt. Ltd.
07.2017 - Current
- Working for US Marsh Health Insurance process
- Dealing with Claims department
- Responsible for account creations of patients and dealing in insurance amount clearances
- Responsible for maintaining Daily record and team attendance data
- Have been cross-trained on other processes like registration and Adjudication.
- Assisted in the development of training new advisors, addressing Claim queries and improving overall team performance.
Education
BCS -
Shivaji University
Kolhapur 06.2015 - 03.2016
HSC -
Maharashtra Board
Satara 06.2012 - 03.2013
SSC -
Maharashtra Board
Satara 06.2010 - 03.2011
Skills
Strong inter-personal skills Self-motivated, hardworking and team player Can work under stressful situations providing alternate solutions Ability to accept change positively, and build rapport with peers and superiors for smooth functioning and achieving desired performance levels
undefinedAchievments
- Have received Colleague of the Month award for exemplary work.
- Was awarded the award 'League of Champion' twice in a year.
- Have started taking supervisory decisions and am appreciated by management.
Current Location
Hadapasar, Pune, Maharashtra
Personal Information
Date of Birth: 06/13/95
Married
Hobbies
• Playing badminton
• Dancing
• Travelling
Timeline
Senior Client Service Advisor
WNS global services Pvt. Ltd.
07.2017 - Current
BCS -
Shivaji University
06.2015 - 03.2016
HSC -
Maharashtra Board
06.2012 - 03.2013
SSC -
Maharashtra Board
06.2010 - 03.2011
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