Summary
Overview
Work History
Education
Skills
Timeline
Generic
Priyanka  Joshi

Priyanka Joshi

Mumbai

Summary

Skilled in sales, inventory management, and team collaboration, with a proven track record of increasing monthly sales by 15%. Known for delivering exceptional customer service and maintaining a positive, solution-oriented attitude. Seeking to leverage my expertise in a dynamic retail environment.

Overview

8
8
years of professional experience

Work History

Academic Advisor

Booming bulls
Mumbai
01.2025 - Current
  • Managed incoming and outgoing phone calls for corporate floor with professionalism and courtesy.
  • Handled vendor management to ensure seamless operations.
  • Coordinated office tasks with support staff to enhance productivity.
  • Conducted daily outreach with 70 to 80 calls to prospective clients.
  • Followed up on study inquiries to ensure customer engagement.
  • Delivered presentations on share market topics to educate clients.
  • Facilitated guest care services, maintaining high satisfaction levels.
  • Promoted share market courses through effective communication strategies.

Senior Sales Advisor

Heads up for Tails
Mumbai
08.2022 - 12.2024
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating the company website and placing online orders, improving the overall user experience. Resolved customer issues through active listening skills, leading to higher retention rates and positive feedback from clients. Fostered a positive customer service culture within the team, which led to higher customer satisfaction rates.
  • Developed a feedback system for customers to share their service experiences, leading to actionable improvements. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
  • Petty cash
  • Inventory
  • Spa.

Beauty Advisor

P&G Pvt Ltd
Mumbai
06.2019 - 07.2022
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Created detailed reports on sales performance and customer feedback.

Supervisory Sales Associate

Aje India Pvt Ltd
Mumbai
01.2018 - 06.2019
  • Directed and supervised staff performance.
  • Created work schedules according to operational requirements.
  • Maintained accurate records of all sales transactions in accordance with company policies and procedures.

Clerk

Mumbai University
Mumbai
01.2017 - 06.2018
  • Computed, recorded and proofread data or reports.
  • Utilized computer software programs to create reports, labels, forms.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered customer inquiries via phone and email.

Education

XV - Commerce

Mumbai University
Mumbai
03-2023

XII - Commerce

P G Vora English High Scholl
Mumbai
01-2009

X -

P G Vora English High School
Mumbai
01-2008

Skills

  • Customer Service Skills: Customer Engagement: Greeting and assisting customers while building positive relationships,
  • Conflict Resolution: Calmly addressing customer complaints or concerns to ensure satisfaction,
  • Product knowledge: Knowing the store’s products well enough to offer helpful recommendations, sales and transaction skills,
  • Sales Techniques: Using upselling or cross-selling to boost sales and meet target
  • POS systems: Operating point-of-sale systems to process payments efficiently
  • Cash handling: Managing cash accurately and reconciling transactions at the end of shifts, Operational Skills
  • Inventory management: restocking shelves, tracking stock levels, and maintaining inventory records
  • Visual Merchandising: Designing attractive product displays to draw in customers
  • Store maintenance: Keeping the store tidy, organized, and welcoming
  • Soft Skills: Communication: Speaking and writing clearly to interact with customers and coworkers
  • Teamwork: Working well with colleagues to meet store goals and ensure smooth operations, Time management: Juggling tasks like assisting customers and completing restocking duties, industry-specific skills
  • Retail Software: Using tools like inventory or scheduling systems (eg, Shopify, Kronos), Loss Prevention: Spotting and preventing theft or shrinkage through vigilance and store policies

Timeline

Academic Advisor

Booming bulls
01.2025 - Current

Senior Sales Advisor

Heads up for Tails
08.2022 - 12.2024

Beauty Advisor

P&G Pvt Ltd
06.2019 - 07.2022

Supervisory Sales Associate

Aje India Pvt Ltd
01.2018 - 06.2019

Clerk

Mumbai University
01.2017 - 06.2018

XV - Commerce

Mumbai University

XII - Commerce

P G Vora English High Scholl

X -

P G Vora English High School
Priyanka Joshi