PRIYANKA JUDYLINE
Bangalore
Summary
Results driven Strategic Account Manager with strong experience in managing client relationships, improving satisfaction and delivering end to end project coordination. Skilled in educating clients on product capabilities, guiding them through enhancements and builds and resolving escalations. Known for mentoring SAMs, collaborating effectively with cross functional teams and maintaining through documentation to ensure seamless execution.
Overview
12
12
years of professional experience
Work History
Strategic Account Manager
ECLINICALWORKS INDIA PVT LTD
Bangalore
01.2022 - Current
- Understand the needs of the clients and educate them on the different products that will bring out the best in their practice
- Educate clients on the numerous materials that are available online such as videos, eCW courses and webinars
- Work internally with various teams and ensure projects are completed within the speculated time frame; set expectations with clients and assess potential escalations
- Educate clients on the latest builds available; the JIRA fixes that will in turn be addressed within these upgrades and the latest enhancements they can benefit from
- Document all interactions and ensure any open item has been addressed and client satisfaction attained
- Mentor SAMs and aid in USC productivity, client escalations and product knowledge
Commerce Lecturer
NEW HORIZON PRE-UNIVERSITY COLLEGE
01.2018 - 01.2022
- Understand the intellectual level of each class and adopt appropriate teaching tools that will help students develop critical thinking, problem solving and leadership skills
- Inculcate the use of technology in presentations, club activities and assignments
- Conduct year-round Parent Teacher meetings to keep parents informed of their ward's classroom progress
- Participate in Teacher's workshops and PU valuations; updating educational / technical skills through online courses
Assistant Professor
TEACHERS' ACADEMY DEGREE COLLEGE
01.2016 - 01.2017
- Training and development of final year students for placements
- Customize teaching content for individual classes
- Supporting and encouraging personal and professional development of students
Commerce Lecturer
ST. CHARLES PER-UNIVERSITY COLLEGE
01.2014 - 01.2016
- Selection of appropriate teaching methods
- Engaging learners with relevant activities/simulations, encouraging active participation and create an open forum for crucial discussions
- Encouraging extra-curricular activities that interests the students
- Build an environment that encourages curiosity of the outside world and stimulates students to foster hard work and determination in goal achievement
Education
BACHELOR OF EDUCATION -
ANUPAMA COLLEGE OF EDUCATION
01.2019
MASTERS OF COMMERCE -
ST PHILOMENA'S COLLEGE
05-2014
BACHELOR OF COMMERCE - ACCOUNTANCY
KRISTU JAYANTI COLLEGE
05-2012
PRE UNIVERSITY -
ST. CHARLES PU COLLEGE
03-2009
Skills
- Pressure management
- Product knowledge
- Time management
- Relationship building
- Adaptability
- Communication and presentation skills
- Multitasking
Timeline
Strategic Account Manager
ECLINICALWORKS INDIA PVT LTD
01.2022 - Current
Commerce Lecturer
NEW HORIZON PRE-UNIVERSITY COLLEGE
01.2018 - 01.2022
Assistant Professor
TEACHERS' ACADEMY DEGREE COLLEGE
01.2016 - 01.2017
Commerce Lecturer
ST. CHARLES PER-UNIVERSITY COLLEGE
01.2014 - 01.2016
BACHELOR OF EDUCATION -
ANUPAMA COLLEGE OF EDUCATION
MASTERS OF COMMERCE -
ST PHILOMENA'S COLLEGE
BACHELOR OF COMMERCE - ACCOUNTANCY
KRISTU JAYANTI COLLEGE
PRE UNIVERSITY -
ST. CHARLES PU COLLEGE