Priyanka Juneja
Banker
Lucknow
Summary
Versatile profile with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Assistant Manager with over 11+ Plus years of successful experience in Banking Industry(From Front Desk /Advance officer to Personal Administration officer and General administrative officer in different branches and Regions). Recognized consistently for performance excellence and contributions to success in Banking industry.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Indian Overseas Bank
05.2024 - Current
Looking after Personal and General Administrative work at Meerut Regional Office.Handling all 62 branches of the Meerut Region and effectively managing staff and branches' complaints. Also, looking after staff housing loans of the staff of 62 branches, with all GAD work.
In March 2022, I joined RG College Branch in the Meerut Region as Deputy Manager(Next to Branch Head) and managed all the branch-related management. Sometimes, I handled small MSME loans and retail loans, ATM Complains . After that, I was transferred to Meerut RO (Regional Office).
Assistant Manager
Indian Overseas Bank
10.2017 - 03.2022
- Resolved almost 12 customer complaints in a single day
- Achieved Housing loan target by disbursing two loans in a single day
- Achieved jewel loan target
- Managed over 30 customer calls per day
- Worked with customers to understand needs and provide excellent service
- Offered friendly and efficient service to customers, handled challenging situations with ease.
General Banking Officer
Indian Overseas Bank
10.2013 - 08.2017
- Resolved 8-12 customer complaint issues regarding ATM Cards on a daily basis
- Prepared quarterly and annual reports
- Performed banking, business administration, and financial tasks to guarantee five-star service for clients.
Education
PGDM-HR - Human Resources Management
Srisiim Collage
Master of Science - Bioinformatics
CSJM University
Bachelor of Science - Chemistry And Biotechnology
D.G.P.G Collage
Skills
Public Relation
Relationship building and management
Business Development
Opportunity Identification
Communication Skills
Accomplishments
- Achieved Number of Current account opening target of RG College Branch in Meerut and nil customer complains exist in the total tenure of almost 2 years.
- Achieved Target savings bank account opening account in 2017.
- Canvassed and opened two government account of Netaji Subhash Chandra bose Govt. Degree College, Lucknow.
- Became Retail champ two times in 2019 and working as retail officer since 2018.
- Achieved all the targets of Housing loan in 2019-2020.
- Resolved all the complains related to ATM Card during Financial 2019(During Jan to June 2019)
- Achieved target of Jewel Loan in Sept -2021.
- Retail Advance portfolio increased by 50 Crore to 80 Crore.
Timeline
Assistant Manager
Indian Overseas Bank
05.2024 - Current
Assistant Manager
Indian Overseas Bank
10.2017 - 03.2022
General Banking Officer
Indian Overseas Bank
10.2013 - 08.2017
PGDM-HR - Human Resources Management
Srisiim Collage
Master of Science - Bioinformatics
CSJM University
Bachelor of Science - Chemistry And Biotechnology
D.G.P.G Collage