Priyanka K

• Assisted in the development of a Salesforce-based project management tool that increased operational efficiency by 25%
• Developed detailed Salesforce documentation for user training purposes, contributing to a 30% reduction in support tickets.
• Supported the rollout of a Salesforce mobile deployment, enhancing sales reps' on-the-go capabilities and productivity by 20%.
• Vf pages, Apex code, API integrations, Vf components [I have worked on these SF Functionalities. ]

• I have worked as SFDC admin and developer to create new leads & testing mobile Salesforce applications
• I have worked on both Salesforce lightening and SF classic application.
• I have Advanced knowledge of Salesforce CRM platforms.

• In this project I have worked on creating playbooks and incident fields and automation scripts
• In this project I have worked on machine learning as well
• In this project I have worked on different kind of alerts (Defance evasion, machine learning)
• Playbook Created in the Project:

[Phishing , Crowdstrike, Azure sentinel,

Check reputation&IP& Domain, Add genuine sender into whitelist, Calculate Severity, Parse the email, Send report to teams.]

• I have upgraded the Cortex Version as well from (5.0.1 to 6.0.2)
• I have created incident fields and integrated integration with system
• I have worked on configure new server for Cortex Xsoar application.