Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Accomplishments
Timeline
Generic

Priyanka Kale

Mumbai

Summary

Dynamic HR professional with extensive experience at Accenture, excelling in recruitment and service delivery. Proven track record in Workday and project management, enhancing operational efficiency and client satisfaction. Adept at relationship development and problem-solving, successfully managing diverse HR functions across global teams. Committed to attracting top talent and driving organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Analyst

Brooksolutions Global Services Pvt Ltd
Mumbai
01.2025 - Current
  • Coordinated recruitment processes to attract top talent for various roles.
  • Managed onboarding processes to ensure smooth integration of new hires.
  • Collaborated with teams to resolve employee relations issues effectively.
  • Developed and maintained HR documentation for compliance purposes.
  • Reviewed resumes, conducted phone screens, coordinated in-person interviews, and provided feedback to hiring managers.
  • Hired employees and processed hiring-related paperwork.
  • Created job requisition and processed hire in Workday.
  • Duties Handled: Hire to Retire in Workday.
  • Handled Compensation/One-time Payments
  • Hired Contingent Worker- creation in Workday
  • Created Agency / User and worked on Agency Payout

HR Service Delivery Associate

Accenture
Mumbai
03.2023 - 12.2024

Add on duties after promotion.

  • Performing global transfer, secondment transfer, cross-legal secondment transfers, and payroll transfers.
  • Auditing and quality checking of tickets (updating SQF).
  • Handling day-to-day SME duties, providing training to advisors, and agents.
  • Managed escalations from clients regarding service delivery issues.
  • Coordinated service delivery processes to enhance client satisfaction and operational efficiency.

HR Service Delivery New Associate

Accenture
Mumbai
08.2021 - 12.2024
  • HR Operations, Workforce Admin
  • Interview Scheduling, Shortlisting the candidate, and Offer discussion.
  • Specialized in Workday, Snow-Service Now,Zendesk, Database
    Management, Oracle, My HR Systems, Resource Link (RLA, ROI)
  • Initiating Transfers, Promotions,grade change,contractual changes and Demotions, compensation changes, amending allowances in Workday and My HR System.
  • Creating and extending the Offers through Taleo Software.
  • Holiday management.
  • Creating payslips from RLA/ROI
  • Provided immediate response to queries regarding HR Policies and processing the transactions related to Personal Data Changes, Termination/Exit Management,offboarding Checklist, Position Management, pay queries,pensions, health care management.
  • Creating New Hire, Re-hire, Contingent worker record in My HR
  • Manage, execute, and support the complete scope of HR services
    delivered, inclusive of internal teams and external HR service providers.
  • Collaborated with other departments to ensure customer satisfaction.
  • Resolved customer complaints in a timely and professional manner within SLA.

JR.HR Consultant

Thema Corporate Services LL
Mumbai
11.2020 - 08.2021
  • Job Posting and Sourcing potential candidates from various online channels (Naukri, LinkedIN, Monster, Indeed, Hirist, IMM jobs)
  • Crafting recruiting emails to attract passive candidates
  • Partnering with Clients to determine staffing needs. Responsible for
    taking 1st round HR interviews for internal hiring. Also, conducting
    Interview Drives for Client Company
  • Provide shortlists of qualified candidates to hiring managers
  • Experience with sourcing techniques
  • Coordinating with candidates throughout the recruitment process
  • Salary Negotiation
  • Scheduling interviews, call confirmation before the interview
  • Maintaining interview Tracker, Database of the candidates
  • Handled BSFI, IT , Non-IT Positions.
  • Top Clients- UTI, UTI-Mutual Funds, NSE, FirstRand Services, BTS.
  • Specialized in IT Recruitment, Maximum Closure
  • Collaborated with clients to develop action plans to address specific challenges and objectives.

Education

Bachelor of Engineering In Information Technology - Information Technology

Vidyalankar Insitute of Technology, Mumbai
Mumbai
07.2019

Information Technology

Navjeevan Education Society Polytechnic, Mumbai
Mumbai
05.2016

SSC -

D.J.Doshi Gurukul English Medium High School, Mumbai
03.2013

Skills

  • Ms Office
  • Team Management
  • Individual contributor
  • Quick Learner
  • Ticketing tool- Service Now and Zendesk, Solar Winds
  • Software-Workday, My HR System, Resource Link (RAL, ROI), Taleo, Conduent
  • Relationship Development
  • Project Management
  • Problem-Solving Attitude
  • Worked with US, APAC, UAE, Indian, and UK clients

Languages

  • English
  • Hindi
  • Marathi

Certification

  • IELTS- 2019

Accomplishments

  • Star of the Business Award

Timeline

Analyst

Brooksolutions Global Services Pvt Ltd
01.2025 - Current

HR Service Delivery Associate

Accenture
03.2023 - 12.2024

HR Service Delivery New Associate

Accenture
08.2021 - 12.2024

JR.HR Consultant

Thema Corporate Services LL
11.2020 - 08.2021

Bachelor of Engineering In Information Technology - Information Technology

Vidyalankar Insitute of Technology, Mumbai

Information Technology

Navjeevan Education Society Polytechnic, Mumbai

SSC -

D.J.Doshi Gurukul English Medium High School, Mumbai
Priyanka Kale