Priyanka K
Advertiser Support Associate and SME
Chennai
Summary
Skillful Business Manager with over 11 years of progressive positions consistently rewarded for success in planning and operational improvements and customer satisfaction. Quick-learning and task-driven with excellent delegation and planning abilities seeking openings in Client Relations and Business support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Advertising Seller Support Associate
Amazon Development Centre Of India, NA/EU/FE
Chennai, Tamilnadu
08.2020 - Current
- Virtual Contact Center associate working from home approved by Amazon
- Primary interface between the company and the business partners providing email support governed by internal service level agreements
- End to end ownership of every seller interaction coupled with proactive problem solving, deep diving and exceptional support to sellers
- Maintaining a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
- Demonstrating excellent time – management and ability to work independently while using departmental resources, policies and procedures
- Contributing to a positive team environment and proactively helping team members with difficult contacts
- Maintaining acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
- Actively seeking solutions through logical reasoning and data interpretation skills and identifying trends to appropriate channel including improvement suggestions
- Coordinating with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
- Worked with customers to understand needs and provide excellent service.
Corporate Administration Executive (Independent Consultant)
Frost & Sullivan, EU
Chennai, Tamilnadu
06.2018 - 07.2019
- Developed team communications and information for Management meetings
- Enhanced sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools
- Sales Tool Management (CRM)
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared variety of different written communications, reports and documents.
Business Manager/Product Manager/Commercial Executive/Customer Support Executive
Redington (India) Ltd
Chennai
09.2008 - 12.2017
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Supervised administrative functions of scheduling, billing and inventory management
- Liaised with clients to identify and target inefficiencies in areas of risks / business controls, process gaps, and workflow discrepancies
- Managed supply and equipment inventory for business according to forecasts and needs
- Guided negotiation and preparation of all business and client contracts including government tenders
- Received merchandise, continuously analysing delivery and shipping operations to reduce shipment turnaround time and store surcharges
- Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships
- Generated reports of findings to help management with making key decisions
- Arranged corporate and office conferences for company employees and guests
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
- Supervised and guided new employees in Marketing, Services & responded quickly to questions, which improved understanding of job responsibilities
- Organized international and domestic travel arrangements for up to 10 staff members, including all transportation and hotel stays
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Executive
Royal Sundaram Alliance Insurance Company Ltd
06.2008 - 09.2008
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Described the key to renewal of Health Policies to customers, thoroughly explaining details and persuade them to do so
- Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
Education
Post Graduate Program in DSBA, - Data Science And Business Analytics
Great Learning
Chennai 11.2018 - 06.2021
Master of Arts - Commerce
Annamalai University
Bachelor of Arts - Commerce
University of Madras
Certified Speech crafter from Toastmasters - undefined
Rosary Matriculation HSS
Skills
Data Analystundefined
Timeline
Advertising Seller Support Associate
Amazon Development Centre Of India, NA/EU/FE
08.2020 - Current
Post Graduate Program in DSBA, - Data Science And Business Analytics
Great Learning
11.2018 - 06.2021
Corporate Administration Executive (Independent Consultant)
Frost & Sullivan, EU
06.2018 - 07.2019
Business Manager/Product Manager/Commercial Executive/Customer Support Executive
Redington (India) Ltd
09.2008 - 12.2017
Executive
Royal Sundaram Alliance Insurance Company Ltd
06.2008 - 09.2008
Master of Arts - Commerce
Annamalai University
Bachelor of Arts - Commerce
University of Madras
Certified Speech crafter from Toastmasters - undefined
Rosary Matriculation HSS
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