Priyanka Kapoor
Mumbai
Summary
Results-driven IT professional with over 13 years of experience, including 4.8 years as a Certified Scrum Master and 9 years as a QA Lead. Adept at leading Agile transformations, coaching cross-functional teams, and delivering high-quality software solutions in fast-paced environments. - Proven expertise in facilitating Scrum ceremonies, removing impediments, and driving continuous improvement. As a QA Lead, I demonstrated strong leadership in test strategy, automation, and quality assurance, ensuring robust product delivery. - Skilled in tools like Jira, Confluence, Azure DevOps, and CI/CD pipelines, with a strong foundation in Agile, SAFe, and Lean methodologies. Passionate about fostering collaboration, enhancing team performance, and aligning delivery with business goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Scrum Master
Fidelity information services
Mumbai
08.2020 - Current
- As a scrum master facilitating various scrum ceremonies such as Backlog refinement meetings, sprint planning meetings, Daily Scrum, Sprint review meeting and retrospective meeting and solved various impediments during the sprint cycle efficiently.
- Tracking and reporting on scrum team velocity while managing sprint capacity.
- Conducting regular meetings with the developers, QA tester and Database administrator during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
- Extensively using Azure Dev-ops and JIRA for defect tracking, managing the project and controlling the gaps.
- Assist the product owner with the creation of user stories, prioritization and backlog grooming via emergent requirement felicitation while supporting the overall organization goals.
- Structuring and facilitating daily standups, Review, Retrospective, Sprint planning and Demo sessions.
- Handling kick-off calls with clients for new engagements, requirement gathering and analysis, providing statement of agreed work, resource allocation/capacity management, facilitating the definition of project scope (negotiating when required), goals and deliverables, sharing work procedures to ensure smooth workflow throughout the project.
- Deriving full-scale project plans; lead, implement and execute projects within scheduled timelines.
- Tracking deliverables using appropriate tools and databases for QAs.
- Involving in project negotiations (scope, timeline, cost/effort).
- Responsible for interactions with clients and Excellency in client relationships throughout the Life Cycle of a Project.
- Metrics: Burn Down Chart, Defect Leakage Gannt Chart, Release tracker, Release Burn down chart etc.
Scrum Master / QA Lead
Fidelity information services
Mumbai
12.2014 - 07.2020
- Lead and manage the QA team, ensuring high-quality deliverables across all phases of the software development lifecycle.
- Define and implement QA processes, best practices, and standards to ensure consistent and efficient testing.
- Collaborate with cross-functional teams including developers, product managers, and business analysts to understand requirements and ensure test coverage.
- Develop and maintain test plans, test cases, and test scripts for manual and automated testing.
- Oversee the execution of functional, regression, integration, and performance testing.
- Identify, document, and track defects using tools like JIRA, Azure DevOps, or Bugzilla.
- Ensure timely and accurate reporting of test progress, test results, and quality metrics to stakeholders.
- Mentor and guide junior QA engineers, providing technical support and career development.
- Coordinate with DevOps teams to integrate automated tests into CI/CD pipelines.
- Participate in project planning, risk analysis, and estimation activities.
- Ensure compliance with industry standards and regulatory requirements (e.g., ISO, GDPR, etc.).
- Drive continuous improvement initiatives to enhance product quality and team productivity.
- Conduct root cause analysis of defects and implement corrective and preventive actions.
- Manage resource allocation, workload distribution, and performance evaluations within the QA team.
Software Test Engineer
Verizon Data Services India
Chennai
07.2011 - 08.2014
- Unified Communication as a Service (UCCAAS): - It’s a Verizon offering of the Cisco Hosted Collaboration Studio (HCS). - Cisco HCS is an end-to-end system, that allows partners (like Verizon) to create subscription-based “as a service” offers of Cisco Collaboration solution. - - Service Aggregation Layer (SAL), a web-based application, which acts as a provisioning system to instantiate the customer and create a subscriber with different services like call control, presence, audio & video conferencing and voice mail.
Education
B.E. - Computers
Maharshi Dayanand University
Haryana01.2011
H.S.C - CBSE
Shiksha Bharti School
Haryana01.2007
S.S.C - CBSE
Shiksha Bharti School
Haryana01.2005
Skills
- Planning the project and project management best practices
- Scheduling and designation of project tasks to team members
- Execution of each phase of the project
- Communicating with all stakeholders
- Collaborating with department heads to achieve a common goal
- Cross-functional team leadership
- Risk management
- Quality assurance
- Problem solving
- Resource optimization
- Agile methodology and retrospective analysis
- Process improvement
- Negotiation
- Process improvement and product delivery
- Technical leadership
- Scrum/Kanban
Certification
- Certified Scrum Master, Scrum Alliance
- SAFe 6.0 Scrum Master & Agilist, Scaled Agile
- Kanban Practitioner, HelloSM
- Automation Testing with Selenium Python, GUVI
- ISTQB Certified
Tools And Technologies
Jira, Confluence, Trello, Rally, Azure DevOps, Asana, Monday.com, Slack, Miro, Mural, Smartsheet, Jenkins, Git, GitHub, Bitbucket, Kubernetes, AWS, Azure, GCP
Timeline
Scrum Master
Fidelity information services
08.2020 - Current
Scrum Master / QA Lead
Fidelity information services
12.2014 - 07.2020
Software Test Engineer
Verizon Data Services India
07.2011 - 08.2014
B.E. - Computers
Maharshi Dayanand University
H.S.C - CBSE
Shiksha Bharti School
S.S.C - CBSE
Shiksha Bharti School
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