Hi, I’m
Priyanka Karmakar
Senior Process Associate
Kolkata
Summary
- Senior Process Executive experienced with innovative process improvement and execution. Skilled in current role, research and aggregating data insights.
- Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
- Take-charge professional delivering executive support and team leadership to business operations.
- Dependable and detail-oriented to manage multiple tasks and priorities.
- Broad experience includes office management, accounting,accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
years of professional experience
3
years of post-secondary education
7
Certifications
3
Languages
Work History
Tata Consultancy ServicesKolkata
Senior Process Associate
12.2022 - Current
Job overview
- Experienced with innovative process improvement and execution.
- Skilled in my current role, research and aggregating data insights.
- Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
- Insurance policy processing after proper review, validation and background check.
- Sending email and report to direct agent for missing and incorrect information.
- Attending Upper management calls for correct and new project updates.
- Working and learning new types of insurance policies in regular interval.
- Tax calculation for different types of insurance claims and sending letter to customer according that.
- Claims and Processing.
- Making and checking work in daily basis.
Cognizant Technology ServicesKolkata
Senior Process Executive
07.2017 - 12.2022
Job overview
- Attending client calls for updates and providing expert advice to client on making updates and implementation of the same, analyzing the updates provided by client and successfully identifying, addressing and resolving client issue and escalations
- Providing sessions on client updates and feedbacks
- Providing feedbacks and conducting required sessions for System Engineers
- Review and check mortgage and supporting documents
- Current owner searching in NETRonline
- Identify different kind of mortgage/deed document like Deed of Trust such as reverse Mortgage, Construction Mortgage, Home Equity Line of Credit, Warranty Deeds, Quit Claim deed etc
- Understand the end to end client-specific processes in order to recommend improvements, identify efficiencies, and ensure the services meet a defined standard based on client expectations
- Audit internal outcomes, report the findings in a clear and concise manner, and translate the data into an action plan that drives quality improvement
- Enforce adherence to process via control mechanisms, monitoring, and auditing
- Perform root cause analyses (RCA) on quality occurrences and present the findings and recommended remediation to the client
- Ensure outputs of the RCA process are codified and updated in all relevant documents via a defined change management process
- Create, implement, and lead an effective change management process Propose and execute cross-functional quality initiatives
- Providing the users with end to end support
- Working with the other towers on a daily basis to solve the queries of the users
- Providing support to the users with Zoom, MS Teams and Skype issues
- Application troubleshooting - MS Outlook, MS Word, MS Excel, Desktop support issues
- Insurance policy processing after proper review, validation and background check
- Sending email and report to direct agent for missing and incorrect information.
- Attending Upper management calls for correct and new project updates
- Working and learning new types of insurance policies in regular interval.
Education
West Bengal State University Kolkata
Bachelor of Science
09.2014 - 04.2017
Skills
Decision Making
Problem Solving
Creativity
Effective Time Management
Leadership Skills
Ability to work under pressure
Adaptability
Communication
MS office(Advanced)
ServiceNow
HTML
Certification
Six sigma White Belt Certified
Hobbies
- Book Reading,
- Cooking,
- Listening music,
- Observing People.
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Signature- Priyanka Karmakar.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Process Associate
Tata Consultancy Services
12.2022 - Current
Senior Process Executive
Cognizant Technology Services
07.2017 - 12.2022
West Bengal State University
Bachelor of Science
09.2014 - 04.2017