Summary
Overview
Work History
Education
Skills
Accomplishments
Technical Skills
Timeline
Generic

Priyanka Kethu

Hyderabad

Summary

A recent graduate ready to embark on a professional journey. Currently working as Service Desk Analyst in one of India’s reputed MNC’s,. Fresh perspective, enthusiasm, and a hunger for learning in the workforce. My undergrad coursework has equipped me with a solid foundation in the key concepts of Computer Science. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Overview

1
1
year of professional experience

Work History

ServiceNow /IT Technical Analyst

TechMahindra
Hyderabad
06.2023 - Current
  • Developed detailed reports on system performance metrics for management review.
  • Ensured that all systems were running optimally by performing regular health checks on servers and network devices.
  • Identified root cause of incidents and problems and implemented appropriate solutions accordingly.

Inspection Intern( Water bod at Bhavanarayana Swamy Temple, Bhapatla):

  • The water body present in Bhavanaraya Swamy Temple lost its capability to provide water to the city, which used to support water needs to the entire city.
  • Found reasons for depletion of Ground water and provided detailed report to Central Government.

Education

Bachelor of Technology - Computer Science And Engineering

Prakasam Engineering College
Kandukuru
05-2023

Intermediate (12 Th Standard) - MPC

Narayana Junior College
Nellore
06-2019

Secondary Education -

Mythilee E.M High School
Nellore
05-2016

Skills

  • Team Management
  • Decision-Making
  • Exceptional Communication Skills
  • Strong organizational and time Management skills
  • Ability to work independently also as part of team

Accomplishments

  • Achieved Bravo Award continuously 3 times for excellent performer.
  • Been a top performer every month.

Technical Skills

  • Python
  • My SQL
  • Ms Excel
  • Python Libraries
  • Service Now

Timeline

ServiceNow /IT Technical Analyst

TechMahindra
06.2023 - Current

Bachelor of Technology - Computer Science And Engineering

Prakasam Engineering College

Intermediate (12 Th Standard) - MPC

Narayana Junior College

Secondary Education -

Mythilee E.M High School
Priyanka Kethu