Priyanka Khanna
Guest Relations Executive
Kolkata
Summary
Business Management graduate with over 10 years of experience in Guest Relations and extensive experience as a Cabin Crew and Cabin Crew In-Charge at Vistara Airlines and Jet Airways. Proven ability to ensure passenger safety, provide exceptional customer service, and lead teams effectively. Skilled in conflict resolution, emergency management, and maintaining high standards of service and compliance in a fast-paced environment.
Overview
12
12
years of professional experience
9
9
Languages
Work History
Senior Manager, Administration
Aurora Waterfront
05.2025 - Current
- Handling the management of full fledged commercial building
- Skilled at addressing client queries and providing resolution
- Handling entire building maintenance working closely with departments
- Client interaction and feedback channelized into strategy and policy designing
Sales Associate
SkyHigh India
07.2023 - 04.2025
- Created weekly and monthly sales activity summaries for review by Sales Manager.
- Taught and trained new sales personnel on customer service and sales techniques.
- Supplemented sales strategy in conjunction with sales leaders across organization.
- Developed and implemented comprehensive sales training programs for national sales teams.
Customer Service Executive
Smytten
07.2021 - 03.2023
- Provided primary customer support to internal and external customers.
- Maintained accurate records of customer interactions, transactions, comments, and complaints using our CRM system .
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Consulted with customers regarding needs and addressed concerns.
- Explained benefits and advantages of different product and service offerings to customers.
- Handle and resolve customer complaints or concerns with empathy and professionalism.
- Contribute to a positive team environment by sharing best practices, offering support, and fostering teamwork.
Cabin Crew
Vistara Airlines
05.2019 - 03.2020
- Responsible for making passengers feel their holiday has started the moment they step on the aircraft
- Making them feel relaxed, safe and comfortable while providing a full range of in-flight services and refreshments
- Dealing with high-net-worth individuals in a professional and mature manner
- Welcoming passengers as they board the plane and helping them find their seats
- Doing routine safety checks before take-off
- Attending pre-flight briefings
- Making sure that the airplane is clean and tidy before passengers come on board
- Prior to take off making sure all passengers have their seat belts on
- Helping passengers load and also unload luggage from the overhead lockers
- Responsible for the safety and comfort of passengers
- Demonstrating the safety procedures to follow in an emergency situation
- Contributing to a customer's in-flight experience
- Circulating and collecting customs and immigration documents from passengers
- At the end of a journey completing a flight report recording any incidents
- Promoting the sale of duty-free products
- Serving meals to the passengers throughout the flight
- Dealing with difficult passengers & situations politely but firmly.
Cabin Crew In-Charge
Jet Airways
08.2015 - 04.2019
- Attends pre-flight briefings
- Verifies if all supplies of refreshments, food, and emergency equipment are in order and complete
- Greets passengers upon entry
- Checks if all hand-carry luggage is stored properly
- Reminds passengers on the use of computers and other gadgets
- Demonstrates the proper use of emergency equipment
- Ensures that all passengers are in their seats prior to take-off and landing
- Verify if all seat belts are securely fastened
- Serves food and beverages as scheduled
- Summary
- Core Competencies
- Professional Experience
Guest Services, Ground Staff
Indigo Airlines
03.2015 - 07.2015
- As ground staff
- Resolving guest issues with ease
- Ability to work under pressure, Advent Education
- Coordination of all marketing collateral and business activities
- Estimation of marketing budget and planning sales-related activities
- Counseling students for training programs and arranging seminars.
Career Counselor
Advent Education
04.2014 - 01.2015
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
- Utilized standardized tests to gauge student academic level and personal aptitude.
- Developed career and education plans based on individual needs.
- Maintained case files and documented actions.
- Maintained modern and technologically-savvy direction for operations.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Maintained knowledge of market and diverse career opportunities.
Certification Course in PR and Event Management
Candid School of Communication
09.2013 - 03.2014
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Worked with customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Senior Relationship Manager
Indiabulls
03.2013 - 08.2013
- Bulls
- Maintaining and developing relationships with Clients for generating sales
- Follow up with clients for customer satisfaction
- Currently handling all responsibilities as Senior Relationship Manager
- Generating leads for the sales process
- A well presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that passengers leave with a lasting positive impression of their flight possesses 3+ experience as a cabin crew member
- Experienced in dealing with the public & comfortable in a selling role
- Pleasant personality
- Excellent communication skills
- Immense exposure to the fast paced and high profile work environment
- Good customer service skills
- Cooperate with other team members
- Polite & humble
- Academic Qualification
- Career Summary
- Skills Set
Education
High School Diploma -
WWA Cossipore English School
04.2001 -
BBA - BBA Honors in Marketing
Shri Shikshayatan College
Diploma in Public Relations And Event Management - Certification Course in Public Relations
Candid School of Communication
Kolkata, India 04.2001 -
Skills
In-flight safety and emergency management
Excellent customer service and interpersonal skills
Conflict resolution and problem-solving
Team leadership and coordination
Effective communication and listening
Cultural sensitivity and adaptability
Time management and multitasking
In-flight sales and revenue management
First aid and medical emergency response
Compliance with aviation regulations and protocols
Crisis management and decision-making
Attention to detail and organizational skills
Training and mentoring junior crew members
Passenger service and hospitality
Stress management and resilience under pressure
Languages
6,C2,6,C2,6,C2
Timeline
Senior Manager, Administration
Aurora Waterfront
05.2025 - Current
Sales Associate
SkyHigh India
07.2023 - 04.2025
Customer Service Executive
Smytten
07.2021 - 03.2023
Cabin Crew
Vistara Airlines
05.2019 - 03.2020
Cabin Crew In-Charge
Jet Airways
08.2015 - 04.2019
Guest Services, Ground Staff
Indigo Airlines
03.2015 - 07.2015
Career Counselor
Advent Education
04.2014 - 01.2015
Certification Course in PR and Event Management
Candid School of Communication
09.2013 - 03.2014
Senior Relationship Manager
Indiabulls
03.2013 - 08.2013
High School Diploma -
WWA Cossipore English School
04.2001 -
Diploma in Public Relations And Event Management - Certification Course in Public Relations
Candid School of Communication
04.2001 -
BBA - BBA Honors in Marketing
Shri Shikshayatan College
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