PRIYANKA KHATRI
PUNE
Summary
Excellent communication and interpersonal skills. Positive attitude, professionalism and methodical. Ability to meet deadlines, high perseverance and continuous learner. Demonstrate flexibility in operational stage to meet the requirements. Knowledge of social networking, tagging and community building.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Associate
ZETA INTERACTIVE SYSTEMS INDIA PVT. LTD
08.2012 - 03.2014
- Maintain the positive environment within the team
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Perform high-level analysis of the campaigns done by the client at different times and the behavior of them across the periods
- Presenting the results of the campaigns to the clients and explaining them how the campaign did in different sectors depending on the factors like creative, deployment date, time etc
- Managed email-marketing campaigns (tracking Key Performance Indicators) to increase international leads
- Developed clarity on business growth by generating reports on online/email marketing
- Gained knowledge in email marketing practices for quality control and deployed the study for faster and proven results.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
CASE OFFICER
OPULENTUS OVERSEAS CAREERS, VISA COMPANY
05.2014 - 03.2015
- (Process Branch, Jubilee Hills) WWW.OPULENTUZ.COM
- OPULENTUS – THE VISA COMPANY is a finest immigration consultant having expertise in providing quality solutions in visa processing
- World's Super Visa Specialist and are assisting people in fulfilling their dreams of going and settling abroad like UK, USA, Australia, Canada, Denmark, Singapore, France, Austria, Ireland, and South Africa after taking our services
- Working on More than 300 clients profile and assisting clients till Visa stage
- Explaining the whole stages/process of Migration/Visa over phone and Email
- Taking Orientation calls clients for explaining clients the stages of Visa and the process after Registration
- Looking after the Documentation of clients required for Immigration and updating clients the next process Via Mail
- Online Application Filling and Registration for Immigration process on behalf of client in an Professional Manner,
- Completing every task as per TAT (Turn Around Time) given to client
- Discussing with clients for any issue or any dissatisfactory over phone and solving them on time
- Solving clients query about the stages/ any query related to Visa Process over Email in time.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Kept case files updated, accurate and aligned with requirements.
Customer Service Associate
Amazon India Pvt Ltd
09.2019 - Current
- Helped large volume of customers every day via chats, emails and Message US with positive attitude and focus on customer satisfaction.
- Worked on various skills like chats, Email and Messages for US, UK and Canada regions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Managed timely and effective replacement of damaged or missing products.
Education
Masters in Business Administration - Marketing and Human resource management
JNTU Anantapur
Bachelors - Biotechnology, Chemistry and Computer Applications
Sri venkateswara university
Skills
- TECHNICAL EXPERIENCE SUMMARY
- Operating Systems Windows 95/98/2000/XP//Windows7 and linux Ubuntu
- Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express
- Intercompany Reconciliations
- Test Results Evaluation
- Process Evaluations
- Quality Standards Adherence
- Customer Data Confidentiality
- Policy and Procedure Adherence
- Understanding Customer Needs
Accomplishments
- Supervised team of 11 and worked as SME (Subject Matter Expert) for new joiners.
Certification
Emplo
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Telugu
Upper intermediate (B2)
English
Hindi
Timeline
Customer Service Associate
Amazon India Pvt Ltd
09.2019 - Current
CASE OFFICER
OPULENTUS OVERSEAS CAREERS, VISA COMPANY
05.2014 - 03.2015
Process Associate
ZETA INTERACTIVE SYSTEMS INDIA PVT. LTD
08.2012 - 03.2014
Masters in Business Administration - Marketing and Human resource management
JNTU Anantapur
Bachelors - Biotechnology, Chemistry and Computer Applications
Sri venkateswara university
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